Renewal Manager, AppZen
+ Bonus + Variable incentive pay
AI software for finance teams
Be an early applicant
AI software for finance teams
201-500 employees
Be an early applicant
+ Bonus + Variable incentive pay
201-500 employees
Company mission
To help modern finance teams lead the way with artificial intelligence.
Role
Who you are
- 3+ years of experience in contract management, renewals, or customer-facing roles within a B2B SaaS organization
- Proficiency in Salesforce or similar CRM systems; ability to manage and update customer records accurately
- Strong organizational skills with the ability to manage multiple renewals simultaneously and meet deadlines across 150-200+ renewals per year
- Excellent verbal and written communication skills; ability to convey complex information clearly and professionally
- Detail-oriented mindset—the fine print, MSA, contract terms, customer history—with a commitment to accuracy and quality in documentation and communication
- Proven ability to build and maintain strong customer relationships
- Familiarity with FinTech is a plus
- Bachelor’s degree in business, finance, or a related field preferred but not required
- Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight
What the job involves
- We are seeking a highly organized and detail-oriented Renewal Manager to own the end-to-end renewal process for our customers (including over one-third of the Fortune 500)
- As a Renewal Manager, you will play a pivotal role in ensuring seamless contract renewals, maintaining customer satisfaction, and driving retention
- You will collaborate closely with internal teams—Account Executives, Account Directors, Customer Success Managers, Finance—and customers to manage all aspects of the renewal process, from customer communication to finalizing contracts in Salesforce
- Renewal Ownership: Manage the renewal lifecycle for AppZen’s customer contracts, ensuring timely and accurate completion
- Customer Communication: Act as the primary point of contact for customers during the renewal process, providing clear and professional communication
- Quoting and Documentation: Generate and deliver renewal quotes and order forms accurately and in a timely manner
- Contract Management: Facilitate the review, negotiation, and execution of renewal contracts, ensuring alignment with customer and company requirements
- CRM Management: Accurately update and maintain renewal records in Salesforce, ensuring all information is current and complete
- Collaboration: Work closely with Customer Success, Sales, and Finance teams to ensure alignment and smooth execution of renewals
- Retention Metrics: Contribute to usage, value, and retention and churn metrics by managing renewals efficiently and identifying opportunities for improvement
- Process Optimization: Continuously identify and implement improvements to the renewal process to enhance efficiency and customer satisfaction
Our take
AppZen is setting out to help companies cut down on the expensive and time-consuming process of auditing expense reports with its suite of smart AI tools. As its AI solution is also more accurate than manual finance processes, it greatly reduces human error which can lead to duplicate spend or overlooking instances of fraud.
Boasting an 80% reduction in processing times and a 5% reduction in total spend, AppZen has swiftly established itself as a leader in AI finance software. It is used by over a thousand finance teams in enterprises such as Amazon, Nvidia, and Salesforce.
AppZen faces a large number of competitors in the finance automation space, with startups such as Expensify and Spendesk operating in the sector along with industry stalwarts such as SAP developing their own solutions. However, Appzen has carved out a strong early lead and has a large and rapidly growing client base. As it continues to develop its product it seems likely to maintain its market-leading position.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2019
$50m
SERIES C
Oct 2018
$35m
SERIES B
Total funding: $101m
Company benefits
- Comprehensive medical, dental, vision and life insurance benefits
- Unlimited PTO
- Paid parental leave for eligible employees
- 401(k) match
- $250 annual reimbursement for continuous learning
- Lots of office perks like snacks, happy hours, company events
Company HQ
Alviso, San Jose, CA
Leadership
Anant Kale
(CEO)Having studied in Mumbai, they worked as an ASI Consultant for 3 years prior to over a decade at Fujitsu. They left their role as VP of Applications to co-found AppZen in November 2012.
Kunal Verma
(CTO)They spent nearly 7 years at Accenture, first as Requirements Engineering Lead Researcher and later as Data Management Lead Researcher. They left this role to co-found Appzen.
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