IT Support Engineer, Lendable
2-3 days a week in office
Profitable Fintech Unicorn - Lending Platform
Posted today
Profitable Fintech Unicorn - Lending Platform
201-500 employees
Posted today
2-3 days a week in office
201-500 employees
Company mission
To make consumer finance amazing: faster, cheaper and friendlier.
Role
Who you are
- We are looking for someone who has a genuine interest in solving end-user problems in a fast paced environment
- You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests
- Minimum of 3+ years experience in IT Support/Service desk support
- Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji
- Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk
- Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS
- A natural problem solver with a high level of attention to detail & excellent verbal and written communication
- A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
- Willingness to visit our office locations in London as required
- Have some scripting knowledge and/or experience. (Bash or PowerShell)
Desirable
- Familiar with cloud platforms such as AWS and Google Cloud
- Industry-specific background knowledge, particularly in sectors like finance
- Experienced in network management and troubleshooting
- Experience / understanding security protocols and threat mitigation strategies to protect systems and data
What the job involves
- We're looking for an IT Support Engineer in our Kent office, that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests
- This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people)
- Be the first point of contact for our Kent office staff with their IT issues
- An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction
- Provide direct support for Windows, MacOS and Linux. Ensuring they are up-to-date and compliant with the IT standards
- Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment
- Onboarding of new joiners across multiple geographic locations and support with their technical needs
- Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
- Improve and develop our systems with automations and scripting deployments
Application process
- A quick phone call with one of the team
- Onsite or Video Interview
- Technical Interview
- Meet the team you’ll work with daily
- Meet a member of the senior tech leadership
Salary benchmarks
Our take
Lendable competes with banks, other lenders, and consumer finance companies to make finance and credit easier to access for all consumers. Streamlining the loan application process, the company cuts personalised rates and fund transfers from days to minutes.
Lendable believes it can win in this crowded field due to its market-best customer service and strong financials. Part of its success is due to its funding coming from institutional investors. Lendable originates and services its loans on behalf of institutional investors, but doesn't hold them on its own balance sheet.
Growing insolvencies will worry all lending platforms, but Lendable looks well-placed to weather any credit storm given its substantial debt financing. With fresh funding, this profitable fintech unicorn is poised to make credit access easier for consumers. And with the launch of two new products in the US, Lendable is certainly in a good position for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"At Lendable I'm in a position to make decisions and engineer solutions on a product that's worth billions and growing all of the time. This brings..."
Funding (last 2 of 3 rounds)
Mar 2022
$285.4m
GROWTH EQUITY VC
Sep 2017
$6.5m
SERIES A
Total funding: $295.3m
Company benefits
- Best-in-class compensation, including equity
- You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas
- Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday
- We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
Company HQ
London, UK
Leadership
Martin Kissinger
(Co-Founder & CEO)Studied Economics as an undergraduate at LSE before doing an MPhil at Oxford University. Worked as an Entrepreneur in Residence at Rocket in Berlin.
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