Customer Success Engineer, Mindflow

• We’re looking for a talented, sharp, enthusiastic Customer Success engineer to join our adventure
• You thrive on challenge and want to be part of something big
• Strong technical aptitude with the ability to understand complex architectures and advanced use cases
• Builder mindset: motivated to create solutions, automate processes, and develop internal resources
• Communication skills: Excellent interpersonal and strong customer empathy
• Autonomous and organized, capable of managing multiple projects and priorities
• Proven 4 years minimum experience in Customer Success or Presales

Desirable

• Start Date: 8 June 2025
• We’re looking for enthusiastic, technically skilled, and autonomous professionals ready to play a key role in customer success and build deep internal expertise in cybersecurity
• You’ll have the autonomy to innovate, the resources to execute, and a team that values your expertise
• This position is strategic to strengthen client engagement, develop tailored solutions, and support Mindflow’s technical growth
• This role could be called Customer Success Manager in other companies
• Managing demos and proof of value (40%)
• You'll meet with prospective customers to understand their automation use cases and technical ecosystem
• Manage customer onboarding and training to ensure full adoption of Mindflow’s features
• Provide technical support and guidance to the Sales team during customer meetings, demos, and RFP reviews
• Design tailored workflows and demos adapted to specific needs
• Identify and add necessary integrations to enhance solutions
• Collect, organize, and relay product feedback from customer interactions
• Be the trusted customer advisor (30%)
• Act as the primary technical point of contact for customers to ensure their success using Mindflow
• Leverage your expertise to provide best practices and guidance for operational optimization
• Proactively identify potential issues and recommend optimizations to maximize customer value
• Build and maintain strong relationships through regular check-ins to ensure satisfaction and success
• Serve as liaison between customers and internal teams (engineering, sales) to communicate customer needs and market trends
• Contribute to technical documentation and knowledge base development to improve customer experience and internal training
• Continuously improve Customer Success processes and help develop strategies to increase retention and satisfaction
• Deliver world-class support (20%)
• Analyze, troubleshoot, and resolve technical issues reported by customers in collaboration with the engineering team
• Respond promptly and accurately to technical customer inquiries
• Monitor case progress and manage customer expectations
• Report issues, limitations, and organize bug tracking
• Use Mindflow to automate parts of the Customer Success workflow and improve efficiency
• Turn customer success into growth (10%)
• Collaborate with the Sales team to define and execute expansion plans, including feature adoption, new use cases, and increased usage
• Monitor product usage patterns to detect signals for growth, and turn those into concrete action plans
• Act as a growth advisor, not just a support resource — guiding customers toward deeper product integration and ROI realization

• Intro call (30m)
• Call Team Lead (45m-1h)
• Case Study (1-2h)
• Take home test (1-3h)
• Founder call (30m)
• Team discovery (15m-30m)