Junior IT Support Engineer, zaizi

SFIA 2

£25-30k

macOS

Windows

Okta

Google Workspace

Junior and Mid level

London

3+ days a week in office

Public sector data consultancy

Job no longer available

Public sector data consultancy

101-200 employees

B2BEnterpriseMachine LearningSaaSCyber SecurityCloud Computing

Job no longer available

£25-30k

macOS

Windows

Okta

Google Workspace

Junior and Mid level

London

3+ days a week in office

101-200 employees

B2BEnterpriseMachine LearningSaaSCyber SecurityCloud Computing

Company mission

To make the Uk the best and safest place to live and work.

Job

Company

Role

Who you are

Previous experience in a first-line IT support role
Strong working knowledge of MacOS, Windows and basic networking
Experience with Google Workspace, M365
Experience of Okta and Jamf
Good understanding of IT Security (anti-virus, encryption and authentication)
Able to work in the office Minimum 3 days a week
Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously
Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers

What the job involves

Provide First-Line Technical Support – Deliver technical assistance in person, via email, and through remote access for hardware, software, and network-related issues
Ensure Efficient Issue Resolution – Diagnose, troubleshoot, and resolve technical problems promptly, escalating complex issues to second- or third-line support when necessary
Manage and Track Support Tickets – Accurately log, track, and update incidents and service requests using Atlassian Jira
Maintain Clear Communication – Keep users informed on the status of their issues, providing timely updates and ensuring excellent customer service
Support IT Equipment Setup – Assist in configuring and deploying laptops, mobile devices, and other IT equipment
Follow and Improve IT Procedures – Adhere to established processes while contributing to internal documentation and knowledge base improvements
Collaborate with Team Members – Work closely with colleagues to complement IT support services and meet service level agreements (SLAs)
Ensure Adherence to SLAs – Work efficiently to resolve issues within agreed timeframes and maintain high customer satisfaction
Contribute to Knowledge Sharing – Update and improve internal documentation, sharing insights to enhance team efficiency
Stay Updated on IT Trends – Continuously develop technical skills and stay informed about new technologies and best practices

Application process

1st stage: Initial phone screening done by a member of the recruitment team
2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role
Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions

Salary benchmarks

Our take

Digital data consultancy, zaizi, designs, and engineers secure user-centred digital services to help UK government departments and public sector organisations improve their data usage.

By aiding clients to overcome silos and focus on user-based decision-making, zaizi prioritise outcomes over output and aims to produce high-impact work that helps clients achieve their goals and in turn offer the best for their users.

Working with the UK government and Carbon Neutral Britain, zaizi is part of a campaign aiming to push zero emissions nationwide and hopes to become a B Corp company in the near future.