Junior IT Support Engineer, zaizi
SFIA 2
£25-30k
3+ days a week in office
Public sector data consultancy
Be an early applicant
Public sector data consultancy
101-200 employees
Be an early applicant
£25-30k
3+ days a week in office
101-200 employees
Company mission
To design, build and sustain user-centred and secure digital services.
Role
Who you are
- Previous experience in a first-line IT support role
- Strong working knowledge of MacOS, Windows and basic networking
- Experience with Google Workspace, M365
- Experience of Okta and Jamf
- Good understanding of IT Security (anti-virus, encryption and authentication)
- Able to work in the office Minimum 3 days a week
- Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously
- Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers
What the job involves
- Provide First-Line Technical Support – Deliver technical assistance in person, via email, and through remote access for hardware, software, and network-related issues
- Ensure Efficient Issue Resolution – Diagnose, troubleshoot, and resolve technical problems promptly, escalating complex issues to second- or third-line support when necessary
- Manage and Track Support Tickets – Accurately log, track, and update incidents and service requests using Atlassian Jira
- Maintain Clear Communication – Keep users informed on the status of their issues, providing timely updates and ensuring excellent customer service
- Support IT Equipment Setup – Assist in configuring and deploying laptops, mobile devices, and other IT equipment
- Follow and Improve IT Procedures – Adhere to established processes while contributing to internal documentation and knowledge base improvements
- Collaborate with Team Members – Work closely with colleagues to complement IT support services and meet service level agreements (SLAs)
- Ensure Adherence to SLAs – Work efficiently to resolve issues within agreed timeframes and maintain high customer satisfaction
- Contribute to Knowledge Sharing – Update and improve internal documentation, sharing insights to enhance team efficiency
- Stay Updated on IT Trends – Continuously develop technical skills and stay informed about new technologies and best practices
Application process
- 1st stage: Initial phone screening done by a member of the recruitment team
- 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role
- Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions
Salary benchmarks
Our take
Digital data consultancy, zaizi, designs, and engineers secure user-centred digital services to help UK government departments and public sector organisations improve their data usage.
By aiding clients to overcome silos and focus on user-based decision-making, zaizi prioritise outcomes over output and aims to produce high-impact work that helps clients achieve their goals and in turn offer the best for their users.
Working with the UK government and Carbon Neutral Britain, zaizi is part of a campaign aiming to push zero emissions nationwide and hopes to become a B Corp company in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Company benefits
- 25 days paid holiday, plus bank holidays
- BUPA medical insurance
- Workplace pension
- Group life assurance
- Cyclescheme
- Flexible working
- Team building away days
- Regular social activities
- Free lunches and free fruit and coffe in the office
Company values
- Be Open-Minded - Change when needed, be inclusive, think laterally and talk
- Think Selflessly - Work as a collective, benefit others and focus on the success of the group
- Show Passion - Go the extra mile, want better and always love to learn
Company HQ
Hammersmith, London, UK
Articles
Leadership
Aingaran Pillai
(CEO)Has served as both CTO and CEO of zaizi, with extensive technical experience at companies like REDLINK, ArsDigita and APLAWS Project.
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