Director of Relationship Management, Figure
Licensed Parterships
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Blockchain-powered digital lender
Be an early applicant
Blockchain-powered digital lender
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
Figure's mission is to transform financial services through blockchain, bringing speed, efficiency and savings to both consumers and institutions.
Role
Who you are
- 10+ years of experience in a client-facing role, preferably in the Financial Services / Lending industry
- Strong drive to foster relationships and grow existing accounts
- Demonstrated success at partnering, prioritizing and balancing needs cross-functionally
- Data and analysis driven in all business decisions
- Incredibly responsive and solution-oriented
- Resilience to drive in ambiguity
- Strong communication skills – including both verbal and written
- Strong relationship management experience; lending / financial services experience preferred
- Ability to think outside the box and react to client needs
- Strong organizational skills - proven ability to track and maintain all interactions and drive follow-up and next steps
What the job involves
- As the Director of Relationship Management, you will focus on maintaining strong relationships with key points of contact at our existing licensed (mortgage, bank, credit union) partners to enable upsells, growth, and retention
- In this role, you will contribute to the build-out of Figure’s lending partner relationship management function by engaging and selling key product and capability expansions, serving as a liaison between partners and internal Figure teams to promote additional features, services, or products our partners request, and strengthening partner relationships with the ultimate goal of retaining and growing recurring revenue
- Internal cross-functional collaboration will be a pivotal part of the role in influencing the roadmap and delivering on high-priority/ROI requests from partners
- Develop healthy client relationships with Figure’s clients by building trust and transparency
- Act as a client advocate, enhance client training/product education and promote client loyalty
- Evaluate, analyze, and communicate client needs to appropriate internal stakeholders
- Drive prioritization of client requests and execute them as they are prioritized
- Assist in maintaining and organizing company data, systems, and databases for easy access and retrieval. (Salesforce, Notion, Tableau)
- Deliver QBR and use these tools to drive engagement with wholesale and smaller partners. Assist with reports, presentations, and other documents to support business operations and management
- Support onboarding and upsell project management by assisting with planning, tracking, and execution of business initiatives as needed
- Perform general research, market analysis, or data collection to assist in decision-making processes
- Develop strong relationships with Figure internal stakeholders across multiple departments to solve partner issues and requests
- Make process improvement recommendations for Figure’s products and services based on client feedback as applicable
- Participate in new training and licensing programs to expand the team’s capabilities
Our take
Figure handles loans and mortgaging. They are disrupting manual compensation surveys and traditional industry software with their blockchain platform, Provenance, which works as a registry, ledger, and exchange.
The company has branched from offering student loans into many products such as mortgages, personal loans, blockchain-based private credit and private investment opportunities. In 2020, they started seeking a national bank charter to simplify their business and offer better security.
The company is focusing on building blockchain-backed solutions and now offers its customers the option to leverage their cryptocurrency assets to get loans or mortgages and is one of the only companies to do so. Figure is betting heavily on the success of the $1 trillion cryptocurrency market and blockchain industry, and laid off 20% of its staff in July 2023 in preparation for an IPO bid. This IPO is targeted specifically at Figure's lending division, which saw massive growth over 2022 and 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$200m
SERIES D
Dec 2019
$103m
SERIES C
Total funding: $418m
Company benefits
- Continuing education stipend
- Paid parental leave
- Flexible paid time off
- Stock options
- Work from home opportunities
- Health insurance
Company HQ
Chinatown, San Francisco, CA
Leadership
Mike Cagney
(Executive Chair)After Master's at Stanford, Mike spent almost 6 years as Chairman of ReFlow Services and co-founding Social Finance in 2011. He used this experience to co-found Figure in January 2018, serving since as CEO.
June Ou
(President)Having studied at Stanford and founded CCO Solutions, June spent 5 years at Social Finance with Mike, rising to VP of Product Management. She left this position in October 2017 to co-found Figure the following January.
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