Growth & Partner Success Manager, Pet Media Group
The world's largest operator of online marketplaces in the pet category
Open for applications
The world's largest operator of online marketplaces in the pet category
21-100 employees
Open for applications
21-100 employees
Company mission
To partner with and acquire the leading pet and horse marketplaces across the world, and add value to consumers, businesses and animals alike through technology, marketing, operations and capital.
Role
Who you are
- We are looking for someone who is interested in rolling up their sleeves to ideate, execute and iterate - with a focus on being able to adapt quickly to changing environments and work collaboratively
- Proven experience in customer engagement, grass-roots marketing/partnerships, or community management within a marketplace or startup
- Strong team leadership and operational expertise, including experiencing supporting a customer support or customer success team
- Ability to develop and refine talk tracks, training materials, and outreach strategies to improve team performance
- Proficiency with Customer.io (or similar email marketing/CRM tools) to create and manage marketing campaigns
- Excellent verbal and written communication skills, comfortable with direct phone outreach and relationship-building
- Data-driven mindset—able to analyze engagement metrics and optimize strategies based on insights
Desirable
- Experience in a marketplace business or early-stage start-up
- Background in sales, customer success, or business development
- Understand flexible, early-stage start-up experiences
What the job involves
- As the Growth & Partner Success Manager you will play a pivotal role in expanding and optimizing breeder engagement within our marketplace
- You will develop high-impact strategies to improve breeder retention, streamline customer success operations, and drive community engagement
- The ideal candidate will not only foster strong breeder relationships but also develop and refine outreach strategies, marketing initiatives, and community engagement efforts
- This is a hands-on role with strategic ownership
- You will design outreach and marketing campaigns, manage and mentor a customer specialist team, and iterate based on data-driven insights to maximize growth and retention
- Identify, engage, and maintain breeder partnerships through strategic outreach
- Develop communication strategies and best practices to improve breeder satisfaction
- Build and manage Customer.io campaigns to enhance engagement and retention for our breeder community
- Analyze and optimize marketing strategies to increase breeder participation
- Manage and grow online communities to strengthen brand presence
- Develop initiatives that foster breeder trust and engagement
- Opportunity to train, and mentor a team of Customer Success Specialists for optimal breeder interactions
- Develop talk tracks and outreach strategies to ensure consistency and effectiveness
- Engage breeders through direct phone conversations to build trust and resolve concerns
- Serve as a key escalation point and implement proactive outreach strategies
- This role has EST working hours
Our take
As online marketplaces have become an increasingly popular method for finding pets and related goods and services, animal welfare and user safety are of vital importance. Through its range of market-leading brands, Pet Media Group powers the world’s largest online classified platforms, providing trust, safety and convenience to both pets and their caregivers.
The company’s strategy is rooted in the strategic acquisition of pet and horse marketplaces across the world, successfully expanding its brand portfolio to include Pets4Homes, PuppyPlaats, Hästnet, and more. With 10 million people utilising Pet Media Group and its brands each month, the company helps over 1.5 million animals find safe and loving homes each year.
Backed by an impressive list of investors, including Verdane Capital, Back in Black, and more, the company continues to focus on further acquisitions and brand optimisation. Pet Media Group is well set to see continued global growth as it optimises the pet-finding ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (1 round)
Aug 2019
$12m
SERIES A
Total funding: $12m
Company benefits
- Work that matters: Opportunity to directly impact strategy to help more than 10 million people each month to find the animal of their dreams
- Flexible working hours: At PMG we are confident in each others’ ability to be masters of their own time while producing a great output
- Headquarters in center of Stockholm: Work in the center of Stockholm, close to great restaurants, parks and shops
- Opportunity to grow: Be part of an ambitious, high-performing team with people from diverse backgrounds
- Solid backing: Strong backing by some of Europe’s leading investors (e.g. Verdane and Otiva) who are early investors in leading companies such as Klarna, NA-KD, Apotea and Desenio
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Axel Lagercrantz
(Co-Founder & CEO)Previously a VP at EMH partners. They also worked at 3i Group as a Private Equity Associate and at Barclays Investment Bank as a TMT Investment Banking M&A.
Eyass Shakrah
(Co-Founder)Previously founded Avito where they served as CEO. They also spent 3 years at OLX as a Founding COO.
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