Account Manager, Cube

• Customer success & relationship management excites you! You’ll build long-lasting relationships with key decision-makers and stakeholders, ensuring they achieve maximum value from our platform
• Retention & renewals are what you are great at! Lead the renewal process, anticipating challenges and proactively addressing concerns to maintain high retention rates
• You have sales experience! Identify upsell opportunities, crafting tailored solutions that align with the evolving needs of your customers
• You are solutions-oriented! Become a product expert, providing guidance on best practices, new features, and ensuring your customers are leveraging the full potential of the software
• Collaboration is your strong suite! Work closely with internal teams (Sales, Customer Success, Product) to align customer needs with company capabilities, ensuring a seamless customer experience
• You are data-driven! Use customer data and analytics to inform strategies, identify risks, and unlock growth potential

Desirable

• As the Account Manager, you'll play a critical role in driving customer success and business growth
• You’ll be the face of our company for a portfolio of customers, working closely with finance and planning teams to understand their needs and ensuring they get the most out of our product
• Your mission is to cultivate and strengthen customer relationships, leading efforts to both expand contracts and secure renewals
• You’ll identify growth opportunities within your accounts, acting as a trusted advisor, guiding customers through their financial transformation journeys using our cutting-edge FP&A solutions
• Our emphasis is on your ability to excel in the areas listed below and your appetite for continuous growth & improvement