Customer Support Associate, Semble
Bilingual French & English
£30-32k
+ Equity
Cloud-based medical & administration system
Open for applications
Cloud-based medical & administration system
101-200 employees
Open for applications
£30-32k
+ Equity
101-200 employees
Company mission
To amplify the impact of healthcare professionals.
Role
Who you are
- 1+ years’ experience in a client-facing support role
- 1+ years’ experience working at a SaaS company
- You speak both English and French fluently
- You are quick, resilient and agile, able to not only adapt but embrace new processes and changes
- You can truly hit the ground running, quickly navigate through systems and use a computer with ease
- You are passionate, enthusiastic and creative with a strong sense of ethics and integrity
- You have a clear “customer first” focus
- You can demonstrate your ability to quickly and easily understand technical products
- You can balance multiple priorities which require organisation, detail, prioritisation, and delivering outcomes
- Experience working in the healthcare industry and/or using Semble is a plus (nice-to-have, not mandatory)
What the job involves
- Semble is looking for a Customer Support Associate (Bilingual French and English) who will manage the crucially important role of providing clients with an exceptional support experience
- It’s often our first opportunity to make a great impression. The main goal of the role is to provide outstanding care and facilitation as clinics start using their new system and supporting them throughout their journey with us
- We are looking for someone who is excited to learn every detail about Semble inside-out and who will then take that knowledge to solve challenges for our customers as they arise
- Assist in organising & implementing the initial setup of client accounts ready for go-live
- Provide efficient and comprehensive solutions to customer problems, anticipating challenges
- Guide customers through issues and questions, mostly via email & scheduled calls
- Conduct customer product training sessions
- Produce content and other resources to facilitate customers' self-serving
- Collaborate with other teams to improve and enhance our customers’ experience
- Keep records of customer interactions, transactions, comments and complaints in our CRM
- Identify potential challenges and trends amongst our customer base or risks of churn
- Monitor the inbox and be sensitive to possible urgent situations
- Quickly and efficiently respond to client emails
- Support the Customer Support Managers where/if required
- Be involved in projects directly related to the CS department goals
Salary benchmarks
Our take
In healthcare, overloaded systems riddled with room for error are in dire need of an overhaul. Semble (previously Heydoc) is one of the startups stepping in to try and fix the problem. Its integrated clinical system aims to help practices manage patient data and streamline their administration and operations.
Semble is not the only option in the market, but its focus on private hospitals and clinics may well work to its advantage, as many of its competitors primarily target the NHS. The company's cloud-based system aligns the company with the broader trend towards cloud-based operations, another good sign for its future growth.
A well-funded business, Semble has been able to remain at the forefront of innovation through adding automation and most recently, AI to its system. A considerable influx of investment in 2024 will help to consolidate its market position in the UK as well as support the expansion of its newer presence in France.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$15m
SERIES B
Sep 2021
$8.3m
SERIES A
Total funding: $27.5m
Company benefits
- The great feeling coming with knowing you do something that matters: improving healthcare!
- Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
- 36 days holiday a year (including BH), that we will expect you to actually take so you can recharge and rest
- Get the tech you need - You will get the latest MacBook and take your pick across a wide range of equipment to set up your home office ergonomically
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
- Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
- Comprehensive health & wellbeing support – including private health insurance, and mental health support and free therapy sessions through Oliva.
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office
Company values
- Impact - we do work that matters
- Collaboration - we are in it together
- Human touch - we deeply care
Company HQ
WeWork Bercy, Paris (France)
Leadership
Christoph Lippuner
(Co-Founder & CEO)Previously Executive Director at J. P. Morgan, before Co-founding and serving as CEO at Orogo.
Mikael Landau
(Co-Founder & CTO)Previously Executive Director at Goldman Sachs, before moving on to Co-found Orogo.
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