Director of Platform and Infrastructure, Hootsuite
$175.3-245.5k
For Canadian applicants: $205,300—$287,500 CAD
More information about location
Social media management tool
Job no longer available
Social media management tool
1001+ employees
Job no longer available
$175.3-245.5k
For Canadian applicants: $205,300—$287,500 CAD
More information about location
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- 10+ years experience in software development and/or SaaS organizations
- 8+ years of people management experience in a software organization, including experience leading leaders
- Thorough knowledge with cloud compute platforms (AWS, Azure, GCP)
- Thorough understanding of discipline around Infrastructure as Code and Devops
- Proven ability to utilize Agile methodologies and apply to teams with high levels of interrupt driven work
- Well versed with a deep knowledge of the trends of IaaS/PaaS offerings and a track record migrating legacy applications on to modern platforms
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
- Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
- Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
- Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We’re looking for a Director, Platform & Infrastructure, to provide strategic and tactical direction on all aspects of site reliability and cloud engineering, operations and observability, build and deploy pipelines, and incident response
- Reporting to the Vice President, Software Development, you’ll design and implement policies to modernize and optimize automation, reliability, and self-service while maintaining highly available infrastructure platforms used by millions of global customers
- Provide leadership and direction to the reporting staff, including selection, coaching, mentoring, development, performance management, and all other people-management practices, including DE&I
- Collaborate with the executive leader to build a vision, strategy and a plan to design, implement, scale, and maintain infrastructure platforms
- Provide technical and thought leadership to the team, ensuring they apply the latest
- Platform engineering techniques and industry best practices to enable the most strategic business priorities
- Provide leadership and guidance to a team of technical software development and operations/ devops engineers in medium to large scale SaaS environments
- Define and implement a production operations roadmap including cloud infrastructure, continuous integration, staging and production environments, compliance, network performance, and product and delivery requirements
- Plan, design and oversee the implementation and maintenance of industry standard site reliability processes across a development organization - work with teams to set service level objectives, and establish indicators and remediation processes
- Own and manage the AWS forecasting, spend and relationship management
- Develop, socialize, report and refine appropriate metrics to monitor and improve performance, and publish dashboards to communicate widely
- Collaborate cross functionally and with external clients around incident response and coordination
- Within CTO organization:
- Enable high-quality collaboration with product, operations, security & design teams
- Maintain and grow Hootsuite security posture overall
- Ensure major audit and compliance standards (FedRAMP, SOC2, GDPR, etc)
- Facilitate platform needs to execute against Product roadmap
- Drive conversations and discussions with product, design, and managers, to refine and deliver on the roadmap
- Partner with the rest of the CTO organization needs by identifying gaps and working to resolve them
- Recognize opportunities and champion change & process improvement to the benefit of the entire organization
- Improve the planning and execution abilities of the team and hold the organization accountable for development estimates and delivery
- Work directly alongside teams of software developers in a continuous delivery environment
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 25 million customers, and used by staff at over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, it managed to rework its priorities to get back on course. For example, its acquisitions of Sparkcentral and Talkwalker allowed the company to expand into customer service and integrate AI, respectively.
Hootsuite's offering nowadays supplies businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence. Unfortunately, the company once again laid off staff during 2025, stating an investment in its future where decisions are made faster and ownership is clear.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company HQ
South Main, Vancouver, BC
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
Salary benchmarks
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