IT Support Engineer, LSH Auto
£28.9k
+ Car allowance
New and used car dealer
Job no longer available
New and used car dealer
201-500 employees
Job no longer available
£28.9k
+ Car allowance
201-500 employees
Company mission
To operate in an environmentally friendly and socially responsible manner.
Role
Who you are
- Minimum of 2 years’ experience in IT support within a team environment
- Strong knowledge of Microsoft Office and hardware/service procurement processes
- Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software
- Comfortable working with 3rd party service providers and maintaining effective relationships
- Exceptional communication and documentation skills, both written and verbal
- Strong organisational and time-management abilities; capable of working independently or collaboratively
- Commitment to delivering a high standard of user support
- Ability to create and follow structured processes to ensure consistent service quality
- Personable and professional when dealing with colleagues at all organisational levels
- Analytical and creative thinker with a proactive approach to problem solving
- Adaptable to shifting priorities and evolving technology demands
- Valid UK driving licence required to travel between dealership locations
- Passion for emerging technologies, particularly AI-driven tools, automation platforms, and IT system integrations
- Interest in exploring how AI and automation can enhance service delivery, reduce manual workloads, and modernise IT operations
- Willingness to learn and implement innovative solutions as part of a continuous improvement mindset
What the job involves
- We are looking for a proactive and technically skilled IT Support Engineer to join our Group IT Team, supporting users both onsite and remotely—primarily across our Manchester dealerships
- This role involves configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members
- You’ll also take ownership of hardware and service procurement processes
- Hours - 40
- Provide IT support to approximately 640 users, including hardware, software, and security-related issues
- Communicate effectively with users and suppliers across all levels to resolve incidents promptly
- Deliver both remote and on-site support for group-level IT initiatives, including system upgrades, improvements, and integration projects
- Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance
- Manage procurement of hardware and services, including raising purchase orders
- Respond to and prioritise service desk incidents efficiently, maintaining a high level of service
- Proactively identify opportunities for automation and process improvement to reduce future support requests
- Train and support end users with patience, professionalism, and clear communication
Our take
LSH Auto UK is the British arm of the Lei Shing Hong global automotive group, a company with over 45 years' history in car retailing. Operating across the UK, LSH Auto UK specialises in Mercedes-Benz and, more recently, BYD and Smart too.
Over time, LSH Auto UK has grown significantly, with 16 dealer sites, serving both new and approved used-car customers and offering after-sales care, including servicing and repairs to parts and accessories. LSH Auto's business model emphasises not just luxury and performance, but also responsibility as it operates in an environmentally and socially conscious way.
To honour this, the company has made big moves into the electric vehicle (EV) space, most recently with the launch of a fifth BYD experience store. By expanding its EV offerings, LSH is positioning itself for further growth at a time when demand for EVs is only accelerating. This move enhances its appeal across a broader, more environmentally conscious customer base and will help the dealer secure its position in the evolving automotive market.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Staff Car Scheme
- Pension Scheme
- Generous Annual Leave
- Life Assurance
- Perkpal Discounts
Company HQ
Birmingham, UK
Leadership
Vaughan Blackman
(Managing Director UK)Prior to becoming the Managing Director of LSH Auto UK, Vaughan spent 6 years at LSH Auto Australia as a Dealer Principal in Sydney and Melbourne. Before that, he spent 10 years at Alto Group in Sales/Managerial roles.
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