Commercial Customer Success Manager, Nexamp
Community Solar
$75-90k
Clean energy solution provider
Open for applications
Clean energy solution provider
201-500 employees
Open for applications
$75-90k
201-500 employees
Company mission
To build the future of energy that is clean, simple, and accessible.
Role
Who you are
- 3+ years of experience in account management, client success, or customer service
- Demonstrated ability to build and maintain strong relationships with business customers, communicate effectively, and manage complex issues
- Strong analytical and project management skills, with the ability to manage multiple accounts, prioritize competing tasks, maintain attention to detail, and meet deadlines in a fast-paced environment
- Experience in strategic outreach, stakeholder engagement, and negotiation
- Working knowledge of billing processes, financial principles, and solar credits, rebates, and incentives
- Proficiency using multiple software systems for account management, including Salesforce CRM
- Experience within the solar or renewable energy sector is a plus
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
- If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply
What the job involves
- Nexamp is looking to hire a Commercial Customer Success Manager (titled Account Manager internally) to join the Customer Experience team! You will play a pivotal role in managing and growing relationships with Nexamp's business customers, educating them on community solar and guiding them through program options and value-added propositions
- You'll manage assigned accounts, resolve billing, credit, and service issues, and effectively de-escalate and resolve conflicts to maintain high customer satisfaction. You'll represent the voice of the customer across cross-functional teams, including actively supporting the collections team and processes as needed
- You will report to the Director, Customer Experience & Retention
- Manage a portfolio of business customers, building trusted relationships, providing proactive outreach and periodic business reviews. Serve as a primary point of contact for account status, savings, billing, and program performance
- Lead the resolution of complex customer issues related to billing, payments, crediting, utility impacts, invoice discrepancies, back billing, delayed billing cycles, and escalations by partnering across Revenue Operations, Billing, Treasury Operations, Accounting, Asset Management, Product, and Energy Sales
- Own collections efforts for managed accounts by escalating aged balances and payment issues with customers, brokers, and internal Energy Sales partners, while resolving remittance, payment application, and other account-specific issues
- Guide commercial customers through billing-model and account transitions, including UCB/net crediting adoption, account changes, one-time credit transfers, and other customer-specific solutions that improve payment experience and reduce friction
- Own Direct ACH setup for eligible commercial customers by confirming fit, coordinating VRN assignment and customer communications, sending required bank documentation, tracking setup progress, and confirming first payment receipt
- Maintain accurate customer, opportunity, and account-management records across Salesforce, Zuora, and related tools; use reporting, dashboards, and spreadsheets to analyze account activity, explain customer impacts, and generate actionable insights for internal stakeholders and customers
- Own account-management enablement for account-managed and anchor customers by providing clear case guidance, improving SOPs and templates, and helping shape scalable account-management processes, handoffs, and customer communications
Our take
Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.
By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.
Bolstered by a substantial influx of funding in 2025, Nexamp is poised for expanded influence. This financial boost will fuel the development of a 6 GW project pipeline. It's already started 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$2m
GROWTH EQUITY VC
Apr 2024
$520m
GROWTH EQUITY VC
Total funding: $1.0bn
Company benefits
- Health benefits starting day one
- Company sponsored service days
- Company contributed HSA account
- Cell phone reimbursement
- Flexible hybrid work arrangements
- Educational assistance
- Flexible time off
- Parental leave
- 401k company match
- Commuter/transit benefits
Company HQ
Financial District, Boston, MA
Leadership
Will Thompson
(Co-Founder & Senior VP)Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.
Salary benchmarks
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