Product Manager, Front
Chat & Bots
$149-179.5k
+ Equity.
More information about location
2 days a week in office
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
$149-179.5k
+ Equity.
More information about location
2 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 4+ years of experience in product management, or related roles, in a technology-driven environment
- Execution-oriented: You’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time
- Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight
- Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work
- Excellent communication and collaboration skills: you can work effectively across teams and influence stakeholders at all levels; you are able to rally teams around your objectives
What the job involves
- As the Product Manager for Chat & Bots, you will be responsible for driving the strategy, roadmap, and execution of our entire Chat product suite, including our newly-launched GenAI Chatbot and our native Live Chat product
- You will collaborate closely with cross-functional teams including engineering, design, marketing, data, and sales to deliver innovative solutions that meet customers’ needs and drive business impact
- Define and communicate product vision, strategy, and goals based on customer insights, market research, and business objectives
- Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams
- Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making
- Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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