Enablement Specialist, BlackCloak
$65-75k
+ Equity
Digital executive protection
Be an early applicant
Digital executive protection
101-200 employees
Be an early applicant
$65-75k
+ Equity
101-200 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- 6+ Years experience in Product Marketing, Enablement, and/ or Client Experience (SaaS experience preferred)
- Strategic Content Creator: You don’t just "make things"; you build assets—communications, reports, and decks—that are specifically engineered to drive action and clarity for our members and teams
- Exceptional Narrative Skills: You can take technical security concepts and turn them into content that resonates for a non-technical executive
- Project Management: Ability to lead a project from "idea" to "execution" across multiple departments without losing track of the details
- Relationship Builder: Comfortable working across teams and interviewing clients and stakeholders to extract insights
- Nice to have: Cybersecurity experience, data analysis skills
- Ability to work in a fully-remote environment. Travel 1-2x a year
What the job involves
- As an Enablement Specialist, you will empower our organization to deliver measurable value to our members, directly influencing retention and revenue. You’ll be responsible for designing and scaling a best-in-class member experience through data-driven strategies and high-impact content
- Journey Mapping: Partner with the Value Enablement team and key stakeholders to architect the ideal customer journey, focusing on maximum value realization
- Content Creation: Develop internal and external enablement assets—including decks, reports, and knowledge base articles—grounded in persona/positioning frameworks and engagement data
- Strategic Communication: Craft clear, compelling member communications in collaboration with Marketing, Security, and Customer Success teams
- Data-Driven Iteration: Analyze engagement metrics to refine resources and improve member outcomes
- Product Liaison: Act as a key stakeholder for Product teams to ensure seamless feature launches through in-app guides and training materials
- Feedback Loops: Facilitate internal and external feedback sessions to identify new opportunities for value creation
- Project Management: Manage the end-to-end lifecycle of enablement projects, from initial concept to final delivery
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company benefits
- Fully remote
- Medical, Dental & Vision
- Flexible hours
- Generous Vacation Policy
- Competitive salary
- HSA
- Periodic Offsites
- 401k with employer match
- Home Office Stipend
Company HQ
Central Business District, Orlando, FL
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
Ingrid Gliottone
(Customer Experience Officer)Prior to joining bLackCloak in 2019, Ingrid was a Director of Customer Success at ProcessUnity and a Director of Information Assurance at Viewpost. She also spent nearly 7 years at Citizens Financial Group, joining as a Risk Specialist before becoming a Risk Associate and Third Party Assurance Analyst.
Chris Linde
(Chief Administrative Officer & General Counsel)Previously, Chris was an Attorney at Losey and Burr & Forman, COO & General Counsel at Habitat for Humanity Greater Orlando & Osceola County, and an Associate General Counsel at Viewpost.
Rob Duncan
(CRO)Rob joined BlackCLoak in 2022 as VP of Global Sales, moving into the role of CRO in 2025. Prior to BlackCloak, he was a VP of Global Sales at Theta Lake, VP of Americas West & LATAM at Forescout Technologies and VP of Sales, Americas at Avi Networks.
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