Technical Program Manager, Handshake

• This role is ideal for candidates with a technical foundation (e.g., Computer Science, data, or analytics) who have experience in customer-facing or operational (e.g. consulting, banking, product, or tech ops)
• 4+ years of experience in strategy & operations, consulting, product ops, or marketplace operations
• Technical background: BS in Computer Science or related field preferred; proficiency in SQL and Google Sheets required (assessments included in process)
• Strong analytical and problem-solving skills; proven ability to design scalable processes and workflows
• Experience working in ops-intensive environments (e.g. marketplaces, logistics, or workforce platforms)
• Ability to manage multiple high-priority projects while balancing speed and quality
• Exceptional communication and stakeholder management skills across technical and non-technical audiences
• Entrepreneurial mindset—comfortable with ambiguity, proactive, and excited to build and iterate quickly

Desirable

• Handshake is expanding into AI research and development, building a world-class network of expert Fellows who contribute to specialized research, model evaluation, and domain-specific applications
• We’re looking for a Strategic Projects Lead to drive high-impact initiatives across product, operations, and customer engagement
• You’ll own large-scale projects with AI labs and enterprise partners, applying analytical rigor and operational excellence to deliver reliable, high-quality outcomes
• Develop and implement operational strategies to recruit, manage, train, and deploy high-skill talent (PhDs, domain experts) across AI data projects
• Own large-scale customer projects, ensuring exceptional execution, data quality, and customer satisfaction
• Partner with product and engineering teams to optimize our workforce platform, improve scalability, and introduce automation
• Use SQL, LLMs and other tools to monitor workflows, identify bottlenecks, and drive process improvements
• Train HAI fellows on custom data annotation tasks, deeply understanding task requirements, serving as the arbiter for data quality on your projects
• Manage customer relationships, translating vague technical requirements into well-defined specifications and datasets and ensuring utility of data deliverables throughout the process
• Provide progress updates and insights to Handshake leadership, shaping our long-term data and evaluation strategy
• Lead cross-functional projects, collaborating with Engineering, Operations, and Go-to-Market teams on high-priority initiatives