Lead User Researcher, Monzo
Offers equity and stock options
3 days a week in office
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
Offers equity and stock options
3 days a week in office
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have experience setting up research processes for the first time, and evolving your approach as circumstances change
- You’ve worked on a global product before and you’re excited about building something new with the help of a world-class global team
- You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately
- You've worked in a multidisciplinary team environment before, where you've led the research and made a demonstrable impact on the direction of the product or service
- You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up
- You're happy user testing on mobile. We’re a mobile-only bank
- You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means
- You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life
- You value collaboration and are at your best when you’re part of a team
- You’re familiar with quantitative research and understand how user research help
- Shape metrics and drive teams towards success
What the job involves
- Work with our global Research Operations lead to set up systems and processes for Monzo to deliver research from Spain for the first time
- Build and nurture a customer-obsessed team culture in Spain, helping everyone to deeply understand our users and build products that meet their needs
- Help hire other brilliant people (in research, and probably design and beyond)
- Collaborate with other global researchers in the UK to identify and deliver the most high impact work
- Partner with our global Research Operations Lead to find the best ways to store and share the knowledge you gather
- Create and work with international peers to work from a backlog of global opportunities. Prioritise ruthlessly based on user needs and opportunities size
- Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs
- Lead the research for your squads, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone
- Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products
- Identify actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
- Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
- Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself
- Mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work
- Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making
Application process
- Our interview process involves 3 main stages:
- Recruiter call (30 minutes). A video chat with Natalie who is part of our hiring team. This focuses on general suitability and fit for Monzo
- Research methods (60 minutes). You will be sent a pre-interview task by the hiring team, which you will discuss in the interview, followed by situation questions
- Final loop (Total 1hr30-2hours). Split into 2 interviews - Teamwork & Impact and Leadership and Values
- Our average process takes around 2-3 weeks but we will always work around your availability
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$447.5m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
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