Senior Product Operations Specialist, Mercury
$101.6-132.8k
CAD $102,700-$120,800. Salary Dependent on location. + Equity
Banking services for startups
Be an early applicant
Banking services for startups
501-1000 employees
Be an early applicant
$101.6-132.8k
CAD $102,700-$120,800. Salary Dependent on location. + Equity
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- 5 years experience with 2 years working in product management, product operations, or strategy & operations roles, ideally in a fast growing business
- Experience driving the successful execution of complex cross-functional initiatives
- Track record of building enduring and impactful solutions
- Experience interpreting and communicating qualitative and quantitative feedback to create product recommendations
- Enthusiasm for and experience with coaching and leveling up more junior team members
- Excellent oral and written communication skills, and time management skills
- Comfort solving ambiguous problems and seeking simple solutions
What the job involves
- The Product Operations team plays a crucial role in enabling Mercury’s product development, releases, and overall organizational growth
- As a Product Operations Specialist, you will work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation
- This is a highly collaborative, cross-functional role that reports to the Strategic Operations function
- Operationalize alpha and beta programs and synthesize feedback into insights
- Synthesize customer feedback related to new product initiatives as input for Engineering, Product, and Design (EPD) teams
- Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
- Own product documentation such as help center articles and FAQs
- Ensure roadmaps are accurate and communication is effective
- Support product teams with post-launch insights
- Maintain key sources of truth for EPD org and cross-functional teams
- Work on projects that drive process improvements for the broader EPD org
Our take
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$120m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $150.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company values
- Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
- Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
- Act with humility: Treat everyone with respect. Leave egos at the door
- Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
- Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
- Focus on product: Ask yourself how the product can be better today than it was yesterday
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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