Senior Technical Account Manager, Veriff

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
• Proven ability to manage clients effectively, take initiative, lead complex projects and global teams, and perform hands-on technical work with a strong sense of accountability
• Deep technical knowledge of software architecture, APIs, complex integration methods, and cloud infrastructure, preferably in the KYC/IDV or a high-compliance industry
• Bachelor's degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
• Fluency in English
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders (including C-level executives)
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management
• We want to hear from people who are passionate about their work and align with our values
• We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Desirable

• We are seeking an experienced and dynamic Senior Technical Account Manager to join our EMEA Account Management team to support our key enterprise and strategic accounts across the region
• In this role, you will be the trusted technical advisor for our most complex EMEA customers, including government entities and key strategic partners
• You will ensure seamless collaboration between the Go-to-Market (GTM), Product, Solutions Engineering, and Support teams, providing expert architectural and operational guidance to maximize the value derived from our solution
• Serving as the primary technical point of contact and trusted advisor for strategic EMEA accounts, including those involving complex, multi-system integrations and high-stakes regulatory environments, such as government entities and large partnerships
• Coordinating highly complex, cross-functional technical projects across EMEA accounts, managing timelines, resources, and dependencies to ensure all stakeholders are aligned and project goals are met
• Providing expert architectural and operational guidance to customers, including technical due diligence, solution design, and security/compliance alignment for IDV integration projects
• Driving the customer journey from complex integration/onboarding to full adoption and sustained value realization
• Working closely with large, enterprise customers and partners to define, set, and achieve clear, strategic project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions
• Identifying technical blockers and risks in complex integration projects and defining mitigation plans on the critical path to ensure successful go-lives
• Serving as a key liaison between EMEA Account Managers, Solutions Engineering, and Product teams to ensure alignment on technical requirements, regulatory needs, and timelines for customer onboarding and go-lives
• Facilitating communication, tracking action items resulting from complex customer engagements and escalations, and supporting the preparation and delivery of crucial technical communications
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including complex documentation, deep-dive integrations, and tailored testing strategies, are completed on time
• Maintaining meticulous project documentation, including schedules, progress reports, risk logs, and complex account health metrics, providing regular status updates to leadership
• Adopting a data-driven approach to decision-making and progress tracking for key accounts, translating technical performance into strategic business insights for customers and Veriff
• Coordinating with support and engineering teams to troubleshoot high-priority, complex technical issues and ensure sustained success and operational health for strategic accounts