Customer Success Engineer, WalkMe
$95-120k
OTE
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$95-120k
OTE
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.)
- Proven experience with consulting, solution implementation, and customer enablement
- Basic understanding of CSS, HTML, JavaScript, and APIs
- Strong understanding of SaaS platforms, integrations, and data workflows
- Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions
- Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value
- Excellent communication and relationship-building skills with both business and product stakeholders
- Strong project management and organizational skills
- Passion for helping customers succeed and driving measurable business outcomes
What the job involves
- The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth
- Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs
- This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives
- Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption
- Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes
- Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices
- Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact
- Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes
- Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows
- Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption
- Monitor customer health, usage, and workflows to proactively drive adoption and value realization
- Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities
- Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, putting WalkMe in a strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, boasting over 30 million users in 40+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
- 401(k) with company matching program
- Parental Leave programs
- Vacation policy to encourage a healthy work-life balance
- In-person and virtual social activities
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO & Co-founder)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Salary benchmarks
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