Sales Support Coordinator, Financial Times
2+ days a week in office
Global business publication
Be an early applicant
Global business publication
1001+ employees
Be an early applicant
2+ days a week in office
1001+ employees
Company mission
The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future.
Role
Who you are
- Previous experience in sales support or administration
- Strong client focus with excellent interpersonal and communication skills
- Detail-oriented with proven accuracy and thoroughness in tasks
- Effective problem-solving and influencing skills
- Well-developed planning and organisational abilities
- Ability to work independently and collaboratively in a fast-changing environment
- Adaptable with a mature, flexible approach
Desirable
- Experience with CRM systems, preferably Salesforce
- Proficiency in Microsoft Office and Google Suite
- Interest in data maintenance
- A second European language is an advantage
What the job involves
- The Sales Support Coordinator provides a comprehensive sales support service to the United Kingdom & Ireland and CEMEA Sales teams, ensuring efficiency targets are met while supporting the achievement of FT Professional revenue goals
- This role is integral to enhancing the FT customer experience within a fast-growing digital age
- Support the UK & Ireland and CEMEA sales teams throughout the pre-sales cycle, including credit calculations, form supplies, contract processing, access set-up, and invoicing
- Ensure all sales support tasks are completed accurately and within deadlines
- Support the online order form process for 2–4 user licenses, from lead conversion to contract creation
- Respond to inquiries regarding license subscriptions via phone and email, forwarding leads to the sales team
- Assist the sales team in maintaining accurate customer records in Salesforce.com (CRM) and ensure best practice adherence
- Manage amendments for sales teams on both print and digital contracts
- Act as a first point of contact for client administrative inquiries, including invoicing, print delivery complaints, amendments, and contracts
- Support field sales executives, liaising with Legal, Tax, Operations, and Finance teams as needed
- Collaborate with global Sales Support teams (New York, Singapore, Japan, and Hong Kong) to deliver excellent service
- Liaise closely with internal departments such as credit control, customer care, and circulation to resolve customer queries
- Work with circulation teams and external distributors to set up print deliveries and manage channel partner access
- Contribute to ad-hoc projects, reporting, and data analysis as required
- Assist in retention efforts through the customer renewal process
Salary benchmarks
Our take
Founded in 1888, the FT has grown into one of the world's biggest online and broadsheet economics and business news providers. It has a strong focus on financial journalism and economic analysis, and provides this essential analysis to companies and individuals across the world.
As well as economics and business, the FT also offers sections on opinion, life and arts, how to spend, and more. In 2022, six of its writers won awards in science, data and investment categories, illustrating the breadth and quality of the FT’s journalism.
The company adapts well to changes in the market to maintain its readership. For example, it recently launched a digital hub and weekly newsletter called Cryptofinance to shine a light on the digital asset industry and how innovations are rippling into mainstream finance.
The FT Group employs more than 2300 people worldwide, including 700 journalists in 40 countries. It includes the FT, FT Specialist, and a number of services and joint ventures. FT's focus on providing impartial, high-quality content has gained it a record-paying readership of over a million, three-quarters of which are digital subscriptions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
52% female employees
23% employee growth in 12 months
Company
Company benefits
- A range of training courses as well as confidential career coaching and mentoring
- Flexibility - working from home, job sharing, compressed weeks, and flexible working hours
- Enhanced parental leave, flexible leave allowance and paid volunteer leave
- Pension contribution
- Local health coverage plans
- Gym memberships and healthcare schemes, professional counselling sessions, 24-hour employee wellbeing helpline, weekly meditation classes
- Financial wellbeing products and services
Company values
- Ambition
- Curiosity
- Integrity
- Trust
- Inclusion
- Subscriber focus
Company HQ
City of London, London, UK
Articles
Leadership
John Ridding
(CEO)After studying for a degree in PPE at Oxford, John worked as Chairman of Pearson Asia, as well as editor of the FT in Asia. In 2006, he was appointed CEO of the FT Group.
Roula Khalaf
(Editor)Following a degree at Columbia University and four years at Forbes, Khalaf joined the FT in 1995 as Associate Editor and Middle East Editor. Since January 2020, she has served as Editor.
Diversity, Equity & Inclusion at Financial Times
Yasir Mirza (Global Head of Diversity & Inclusion)
- D&I annual report
- Reporting pay gaps
- Next generation board
- Employee networks, including Proud FT, FT Embrace, FT Women, FT Families, FT Sustainability, FT Mental Health and FT Access,
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