Senior Manager of Technical Operations & Observability, Altana AI
$185-220k
Competitive equity grants are included in the majority of full time offers. Altana also offers either a discretionary bonus
Supply chain visibility platform
Open for applications
Supply chain visibility platform
101-200 employees
Open for applications
$185-220k
Competitive equity grants are included in the majority of full time offers. Altana also offers either a discretionary bonus
101-200 employees
Company mission
Altana AI's mission is to improve global commerce.
Role
Who you are
- Experience building, leading, and developing high-performing technical operations, SRE, or IT teams
- Proven experience in implementing and managing observability platforms and practices for production systems
- Strong understanding of Site Reliability Engineering principles and practices
- Experience with IT operations, including managing internal infrastructure and services in a modern, cloud-influenced environment
- Familiarity with FinOps principles and experience leveraging cost data to influence technical and operational decisions, particularly in a cloud environment
- Demonstrated experience in leading and improving incident management processes for critical systems
- Proficiency in cloud platforms such as AWS, Azure, or GCP
- Strong understanding of monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog)
- Excellent problem-solving, communication, and leadership skills
- Ability to work effectively in a fast-paced, dynamic environment
What the job involves
- Leading the teams responsible for ensuring the operational health and efficiency of all Altana's technical infrastructure is at the heart of this role, encompassing Observability, Site Reliability Engineering (SRE), Incident Management across all systems, and internal IT Operations.
- While the specific technologies and challenges differ between production and internal domains, the core principles of reliability, efficiency, and proactive management are paramount in both.
- You will work closely with peer teams, including Cloud Engineering, Developer Experience, and Information Security, and actively engage with peers across Engineering regarding our production infrastructure cost and utilization.
- You will leverage data from Observability and FinOps to gain a holistic understanding of the production platform's performance, reliability, and cost profile, using these insights to drive strategic initiatives, refine our Incident Management processes, and make informed decisions that enhance both the resilience and cost-efficiency of our production systems.
- Simultaneously, you will ensure our IT Operations provide a stable, secure, and efficient environment that empowers our entire team.
- This integrated approach, applying operational excellence and data-informed decision-making across both production and internal systems, enables us to scale effectively, proactively address challenges, and maintain a high bar for technical reliability and efficiency across the board
- Observability: Define and implement comprehensive monitoring, logging, and tracing strategies to gain deep insights into system behavior and performance across our technical infrastructure
- Site Reliability Engineering (SRE): Champion SRE principles to ensure the reliability, availability, performance, and efficiency of our production services
- Incident Management: Lead and refine the incident response process, ensuring timely detection, mitigation, and resolution, and driving continuous improvement based on post-incident analysis and implementing blameless postmortems
- IT Operations: Oversee the day-to-day management and reliability of our internal IT infrastructure and services, applying operational excellence principles and ensuring a productive environment for all employees
- FinOps: Collaborate on implementing strategies and processes to optimize infrastructure costs, leveraging insights to inform operational decisions and drive efficiency
- Define and execute the technical strategy for the team, aligning it with overall business objectives for both production reliability and internal IT efficiency
- Work closely with peer engineering teams to influence infrastructure cost optimization strategies
- Collaborate with engineering teams to ensure new services are designed and built with operability, reliability, and cost-efficiency in mind
- Stay current with industry trends and best practices in observability, SRE, cloud operations, FinOps, and IT service management
- Lead, mentor, and develop high-performing teams across the Observability, SRE, Incident Management, and IT Operations functions
- Champion a culture of proactive monitoring, operational readiness, and continuous learning within your teams
- Manage on-call rotations and ensure effective response procedures are in place
- Oversee the management and continuous improvement of our internal IT infrastructure, ensuring it meets the needs of a growing, distributed team
- Lead the incident management process for production issues, ensuring effective communication, rapid response, and thorough post-mortems that lead to lasting improvements
- Drive automation efforts across operational tasks in both production and internal IT environments to reduce toil and increase efficiency
Our take
Altana AI’s platform provides a shared source of truth for the global supply chain. The idea is that this will help businesses and governing powers optimize global commerce which, over the past few years, has shot up on the list of international priorities. With three quarters of businesses reporting recent supply chain disruptions, and governments increasingly concerned with mitigating security threats, data-driven visibility is more sought after than ever before.
Crucially, the platform doesn’t require data sharing to create global intelligence, instead using a federated machine learning approach. This is a nut many big-data companies have been trying to crack, and Altana AI’s success has attracted the company interest from top-tier investors like Google Ventures and Floating Point alongside contracts with the UK Department of Business & Trade. A number of other headline enterprises and government agencies are already on the company's customer roster.
With companies looking to recoup some of the $4 trillion reportedly lost in supply chain disruptions over recent years, and the push for global databases getting stronger, logistics startups are having a fruitful investment period. Altana is crafting a remarkable product at a highly marketable time, and with good uptake so far. Backed by substantial funding, Altana is set for a strong few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$200m
SERIES C
Oct 2022
$100m
SERIES B
Total funding: $323.5m
Company benefits
- Comprehensive healthcare package
- Paid parental leave of 3 months for the primary caregiver and 1 month for the secondary caregiver
Company HQ
Financial District, New York, NY
Leadership
Raphael Tehranian
(COO)Previously an analyst with J P Morgan, pivoting to engagement at Cleantech Group and then corporate tech strategy with Suncor Energy. After a spell as an investor at Fuller Smith, spent time with global supply chain analytics company Panjiva as a management advisor.
Peter Swartz
(Chief Science Officer)An MIT grad in political science who went on to work as Head of Data Science at Panjiva.
Evan Smith
(CEO)A Yale economics graduate with experience in renewables at Imperium Renewables and Verno Systems, the latter of which they co-founded. Served as a partner at Fuller Smith, before moving on to work in a management advisor role at Panjiva.
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