Senior Business Operations Manager, OKX

• Proven experience in an operations leadership role within the cryptocurrency, fintech, and/or payments industry
• Strong understanding of crypto digital assets, custody, EMI payments integration, and the UK regulatory environment
• Demonstrated ability to lead complex projects and cross-functional teams effectively
• Exceptional analytical and strategic thinking skills, with a results-driven mindset
• Experience implementing operational efficiencies and scalable processes in fast-paced environments
• Strong interpersonal and communication skills, capable of collaborating with stakeholders at all levels
• Ability to work in a dynamic and evolving regulatory landscape while maintaining a proactive approach to compliance and operational excellence
• Commercial awareness and business acumen
• Extensive experience in steering company-wide planning initiatives for hyper-growth businesses, ensuring strategic alignment and delivering strong, measurable outcomes in future cycles

Desirable

• Ready to lead operations at one of the world's leading crypto exchanges?
• OKX is looking for a dynamic and strategic UK Head of Operations to drive our day-to-day operations and shape the future of our UK business
• Reporting directly to the UK CEO, you will be at the forefront of managing high-impact projects, optimising platform operations, and ensuring full compliance with current and future licensing requirements
• From leading product rollouts and setting up payment systems to integrating crypto custody solutions, you will play a pivotal role in aligning innovation with regulatory standards
• This is your chance to spearhead transformative initiatives, refine operational processes, and collaborate across teams locally and internationally to drive efficiency and business growth
• You will define key performance metrics (KPIs & KRIs), leverage data-driven insights, and influence strategic decisions that shape OKX’s product and commercial direction
• If you're a results-driven leader with a passion for fintech and crypto, we want to hear from you!
• Strong analytical mindset, with a sharp ability to assess business operations and uncover key insights that drive meaningful improvements
• Exceptional communication and presentation skills, with the ability to translate complex concepts into clear, compelling narratives tailored to diverse audiences
• Oversee key projects within the UK entity, including product launches, licensing, and crypto & payment solutions, by working closely with teams across various local and international stakeholders such as Product & Engineering, Legal, Compliance, and Finance
• Identify and implement new solutions by collaborating with internal stakeholders and external providers to ensure compliance and smooth integration, addressing any challenges related to crypto custody and fiat on/off ramp
• Oversee UK custody operations by ensuring proper security measures and reconciliation processes to protect client assets while improving custody practices in line with industry standards
• Oversee payment operations for both e-money and cryptocurrency transactions, maintaining smooth processing, building strong relationships with banks and payment providers, and ensuring compliance with AML, KYC, and other regulations
• Track and analyse key business performance indicators (KPIs) for crypto and e-money operations, providing regular reports and recommendations to senior leadership to drive improvements
• Support the CEO by managing special projects and high-priority tasks, ensuring timely execution by adjusting resources and priorities as needed