Customer Service Agent, MAJORITY
$16 per hour + commission and overtime
All-in-one mobile banking platform for migrants
Job no longer available
All-in-one mobile banking platform for migrants
101-200 employees
Job no longer available
$16 per hour + commission and overtime
101-200 employees
Company mission
To empower migrants to the United States to achieve their financial goals and thrive.
Role
Who you are
- Fluent in English and Spanish (written and spoken)
- Previous experience from customer service; service industry experience is a plus
- Fantastic communication skills and extremely service minded
- Great at combining quality focus with efficiency
- A hardworking individual who thrives in a rapidly changing environment with tight deadlines
- Someone who is into the details and passionate about quality
- A fast learning and dedicated person who is ready to grow with Majority
- A problem solver who loves new challenges
What the job involves
- We are looking for a Bilingual (Spanish & English speaking) Customer Service Agent
- As a member of our Customer Service team you will help both our Spanish and English speaking customers by phone and chat from our Miami office but also help them face to face at our new Meet-up place (a physical location café/office where we meet our customers at). You need to be fluent, written and spoken, in both languages. Please note that you need to be based in the US already
- Rotating schedule, with availability to work up to two weekends per month
Our take
The challenges faced by migrants arriving in the U.S. are enormous, and one of the largest examples is the financial hurdles they face. Opening bank accounts, making international phone calls, and accessing payment systems are essential but complex processes, and these challenges are accentuated by increased costs for migrants.
MAJORITY provides a mobile banking service specifically targeted toward helping migrants set up their financial systems in the U.S. The service runs on a monthly subscription fee, giving customers access to fee-free bank accounts with overdrafts, debit cards, and international phone call plans. The service also provides customer service in the user’s native language to help aid in the user experience.
With over 1 million people migrating to the U.S. every year, MAJORITY has tapped into a huge market by recognizing the stresses of financial security upon arrival. Its focus has attracted substantial investment that will expand and enhance Majority's services. By providing easy-to-use services backed with native-language assistance, the startup presents a brighter future for migrants seeking financial solutions in the U.S.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$12.5m
SERIES B
Jun 2023
$9.8m
SERIES B
Total funding: $98.3m
Leadership
Magnus Larsson
(Co-Founder & CEO)They began their career as a Consultant before spending 3 years at Optimal Telecom and a further 3 at Tele2. While serving as CEO of Rebtel, Magnus co-founded MAJORITY, alongside being a Make Equal Board Member.
Johan Dahlqvist
(CTO)Having studied at Lund University, they worked for 2 years as an Anoto Software Engineer and spent 11 at Tele2. They co-founded MAJORITY in 2019 while serving as CTO of Rebtel.
Johan Granlund
(Co-Founder & COO)They worked at Wunderkind AB before spending 7 years at Tele2 and founding Inventa in 2010. They started working as COO of Rebtel in 2014, before co-founding MAJORITY 5 years later.
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