Customer Success Manager, Asana
Portfolio Accounts DACH Fixed Term
€106-120k
3 days a week in office
Organising work in one connected space
Open for applications
Organising work in one connected space
1001+ employees
Open for applications
€106-120k
3 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- 3 year demonstrated success in an Account Management or Customer Success role
- Fluent in German and English
- Strong team player
- Customer-centric: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible
- Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
- Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
- Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
What the job involves
- (This is a fixed term role with a duration period of December 2025 - December 2026)
- At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realizing their goals
- Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork
- We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time
- Our Portfolio Customer Success program drives adoption and retention across a broader customer base
- We're looking for a Customer Success Manager (CSM), for a 12 months contract, to partner with customers in our DACH market on how to best leverage Asana to achieve their unique business objectives
- Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization’s work management solution
- Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers
- To the entire Asana team, you’ll exemplify empathetic, customer-centricity
- This role is based in our Dublin office and will be on an office-centric schedule
- Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays
- Most Asanas have the option to work from home on Wednesdays and Fridays
- If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements
- Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business
- Drive customer outcomes and by:
- Conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision
- Consulting on change management to help customers more easily adopt Asana as a way of working
- Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana
- Surfacing the best Asana resources based upon the customer’s needs
- Storytelling through business reviews on value realized and areas of opportunity for deeper value
- Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
- Co-create strategies and plays with your cross functional partners to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results
- Act as a cross-functional superstar:
- Proactively partner with Sales and Renewals to flag at risk accounts, provide customer insights, and highlight expansion opportunities and retention risks
- Liaise with Support and Finance to help quarterback resolutions for customer issues
- Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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