Senior Customer Success Manager, Brevo
Bilingual – English & Spanish Seaker
3+ days a week in office
Digital marketing platform
Be an early applicant
Digital marketing platform
501-1000 employees
Be an early applicant
3+ days a week in office
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- Professional proficiency in English and Spanish is required
- 5+ years of Customer Success, Account Management, or SaaS customer-facing experience, including ownership of strategic or enterprise customer relationships
- 3+ years of experience in CRM, Marketing Technology (MarTech), or B2B SaaS is strongly preferred
- Demonstrated success managing complex customer portfolios while consistently achieving renewal, retention, expansion, and customer satisfaction goals
- Experience engaging executive stakeholders (Director, VP) and influencing strategic business decisions
- Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency, customer engagement, and business outcomes
- Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes
- Highly analytical with experience using customer health metrics, Salesforce, and data to prioritize actions and measure success
- Excellent project management, presentation, negotiation, and communication skills in both Spanish and English. Additional languages are a plus
- Proven ability to collaborate across Sales, Product, Marketing, Support, Finance, and Operations to resolve complex customer challenges
- Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes
What the job involves
- We're looking for a Senior Customer Success Manager to join our North American team and partner closely with our global Customer Success organization
- If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you
- This role is based in our Austin office and requires employees to work onsite (3) days per week. The remaining workdays may be performed remotely, subject to business needs
- This role supports customers across North America and Latin America, requiring the ability to communicate confidently with stakeholders at all levels in both languages
- Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion
- Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio
- Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product
- Be a reliable advisor to your clients and help them reach their objectives
- Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value
- Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives
- Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis
- Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions
- Adopt a data-driven approach in the management of your portfolio
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong customer relationships. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions focused on enterprise-level businesses, Brevo serves both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers, including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$156m
SERIES B
Sep 2017
$34.3m
SERIES A
Total funding: $191.8m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company HQ
Madeleine, Paris, France
Leadership
Armand Thiberge
(Founder & CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(Chairman of the Advisory Board)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
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