Senior Engineering Manager, ServiceNow
Platform
$190.9-334.1k
Plus equity (when applicable), and variable/incentive compensation + ESPP
2 days a week in office ( Santa Clara, CA)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$190.9-334.1k
Plus equity (when applicable), and variable/incentive compensation + ESPP
2 days a week in office ( Santa Clara, CA)
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience leveraging AI tools, AI-driven insights, intelligent automation, or AI-assisted software development practices
- 10+ years of software engineering experience, including experience building large-scale enterprise or cloud-native platforms
- 3+ years of experience leading engineering managers, technical leads, or multiple software engineering teams
- Strong experience in Java and large-scale distributed systems
- Experience building platform services, frameworks, infrastructure components, or developer-facing technologies
- Deep understanding of software architecture, scalability, performance, reliability, and security
- Experience working in cloud environments and modern DevOps/SRE operating models
- Strong track record of delivering complex technical initiatives across organizational boundaries
- Exceptional communication, collaboration, and stakeholder management skills
- Experience leading teams in Agile development environments
Desirable
- Experience with platform engineering, developer platforms, runtime services, or infrastructure engineering
- Experience with distributed systems, event-driven architectures, and cloud-scale applications
- Experience supporting AI/ML platforms, telemetry systems, or intelligent automation capabilities
- Experience driving engineering transformation and organizational scale
- Passion for building high-performing teams and developing future engineering leaders
What the job involves
- Lead multiple engineering teams responsible for strategic platform capabilities and services
- Partner closely with Product Management, Architecture, Infrastructure, AI Platform teams, and other engineering organizations to define and execute technical roadmaps
- Drive delivery of scalable, secure, and highly available platform solutions
- Build and grow high-performing engineering teams through coaching, mentorship, talent development, and succession planning
- Establish technical direction and engineering best practices across multiple teams
- Drive operational excellence through observability, automation, reliability, and performance optimization
- Lead large cross-functional initiatives involving platform modernization, scalability improvements, and AI-powered capabilities
- Balance technical strategy, business priorities, and execution to achieve organizational goals
- Foster a culture of innovation, ownership, inclusion, and continuous learning
- Help advance ServiceNow's AI-first strategy by integrating intelligent automation and AI-powered engineering capabilities into platform development
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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