Senior Manager of Software Engineering Management, ServiceNow
$171.9-300.8k
Plus equity (when applicable), and ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$171.9-300.8k
Plus equity (when applicable), and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Ability to manage projects with material technical risk at a team level
- Experience with open-source tools and agile development environments
- Fluency in one or more relevant programming languages (Java, JavaScript, etc.)
- An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
- Ability to execute a project based on our priorities, context, risks and desired outcomes
- Must have experience providing direct field support to customers
- Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have
- 10+ years of experience with technologies relevant to ServiceNow and advanced coding skills
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
- Understanding software quality principles including reliability, observability, and production of readiness
- Ability to troubleshoot complex systems and optimize performance across the stack
- Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
What the job involves
- App Engine Management Center is a ServiceNow application deployment pipeline used to package, validate, and deliver updates and applications with speed, safety, and consistency
- The team builds, maintains, and troubleshoots the backend Java-based systems that power this pipeline, with select JavaScript components supporting specific platform functions
- As part of the Platform and App Engine organization, we are seeking an Engineering Manager with strong technical depth, advanced troubleshooting skills, and solid leadership to guide this team
- The manager will drive customer-focused adoption of ReleaseOps, reduce setup effort, and lower support case tasks while delivering features shaped by real customer feedback
- The work centers on high-impact backend systems and demands secure practices, compliance, and strong protection of customer data during deployment operations
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
- Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities
- Integrate automated testing into development workflows to ensure consistent quality across releases
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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