Technical Account Manager, PlayStation

• Proficiency in English and Korean languages
• Engineering experience with hands-on exposure to game SDKs and ability to understand their content
• Understanding of general development pipelines for games
• Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support
• Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development
• The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our partners
• Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand. When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems
• Undergraduate degree or equivalent experience in the industry

Desirable

• We are looking for a bilingual (English and Korean) Technical Account Manager II to join our team and help support our valued partners across Japan and Korea
• In this role, you'll serve as a key technical liaison, ensuring developers in the region have a best-in-class experience working with PlayStation tools and platforms
• Your language skills, technical insight, and relationship management expertise will play a critical role in strengthening partnerships and driving successful game launches in two of our most important markets
• Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service
• Bridge the technical and business aspects of development by partnering internally with our Global Developer Technology Group (GDTG) engineers and business account management teams
• Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities
• Build long-term collaborative relationships with technical decision-makers and influencers
• Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise
• Collect partner feedback and champion that within PlayStation
• Recommend and promote standard methodologies to licensed partners
• Provide onsite support and training
• Contribute to training events, postmortems, and advisory panels
• Frequent travel to Japan and Korea to visit SIE offices and partner locations