Director of Product, Veho
Client Experience
$220-250k
+ Equity
More information about location
Next-day package delivery
Be an early applicant
Next-day package delivery
501-1000 employees
Be an early applicant
$220-250k
+ Equity
More information about location
501-1000 employees
Company mission
Veho's mission is to reinvent shipping and returns.
Role
Who you are
- Strategic and Analytical: You can zoom out to define the long-term vision and zoom in to execute tactical details
- Customer Obsessed: You deeply understand user needs through quantitative and qualitative insights
- Data-Driven: You rely on real-time data and experimentation to guide priorities and decisions
- Influential and Collaborative: You drive alignment across technical and business teams through clarity, trust, and accountability
- Execution-Oriented: You take action quickly, build lightweight mechanisms, and remove blockers to deliver results
- Communicative: You translate complexity into simple, actionable narratives for executives and operators alike
- 8+ years of product or program management experience, including direct ownership of product strategy and execution
- Strong analytical mindset with deep comfort using data to drive decision-making
- Proven success managing end-to-end product lifecycles and cross-functional collaboration
- Experience designing mechanisms for alignment such as postmortems, biweekly updates, MBRs and QBRs
- Ability to work closely with technical teams and challenge assumptions constructively
What the job involves
- As Director of Product – Client Experience, you will drive the strategy, roadmap, and execution for technology that powers client success and business growth
- Your mission is to create high-bar, customer-focused products that redefine the client lifecycle from onboarding to retention, delivering measurable impact at scale
- You will work closely with business, science and engineering leadership to build visionary products, drive operational excellence, and enhance the experiences of clients, drivers, consumers and internal teams
- Veho moves fast, thinks big, and executes with focus and discipline, always prioritizing outcomes over process
- Define and Execute the Roadmap: Own the vision and strategy for client-facing tools and platforms that elevate satisfaction, efficiency, and retention
- Drive Results: Set clear goals tied to business outcomes such as P&L metrics, engagement, and client retention, and build mechanisms that deliver measurable results
- Architect Impactful Solutions: Lead discovery, design, and development of features that improve client outcomes and create a best-in-class experience
- End-to-End Ownership: Manage the full product lifecycle from concept to launch to iteration with accountability for performance and adoption
- Champion Experimentation: Use data, A/B testing, and predictive models to optimize decisions and continuously improve product performance
- Collaborate Broadly: Partner cross-functionally with engineering, operations, finance, sales, and marketing to align strategy and drive seamless execution
- Elevate Team Thinking: Model strong written and verbal communication, clear documentation, and rigorous decision-making grounded in data and customer insight
Our take
Over 2 million online merchant ship over 165 billion packages to doorsteps across the United States every year. Every one of those deliveries represents a potential difference between happy customers willing to purchase again and refer friends, and a WISMO ("where is my order?!") catastrophe.
Veho is seeking to turn those deliveries from a risk into an opportunity for online brands. The next-day delivery platform leverages a gig economy workforce and its modern communication platform to create a greatly improved last-mile logistics experience for brands and their customers.
Now that the company has been able to build out an impressive technology platform - think optimized routes and driver-customer communication channels - it is now seeking major geographic expansion.
The company is facing competition from both traditional delivery companies like FedEx as well as newer venture-backed attempts to disrupt the space like Deliverr. However, its already impressive economies of scale and customer experience means it is well positioned to dominate the market in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$170m
SERIES B
Dec 2021
$125m
SERIES A
Total funding: $303.4m
Company benefits
- Equity in a super fast-growing start-up
- Full Suite of Benefits - Health Insurance (medical, dental, vision)
- Unlimited PTO
- Team meetups, and much more!
Company HQ
Manhattan, New York, NY
Leadership
Itamar Zur
(CEO & Co-Founder)Previously Sales & Customer Success Manager at Monday.com. Before that, worked as a Brand Manager at Procter & Gamble. MBA graduate from Harvard Business School.
Fred Cook
(CTO & Co-Founder)Previously VP Marketing of P4P Marketing. Before that Co-Founded and was CEO of Gondola. Prior to that, co-founded and was CEO of OneMove, a deliver and transportation company.
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