Customer Success Manager, Ceros
Enterprise
$120-150k
OTE
$80-100k
BASE
+ Stock Options
More information about location
Design platform for professional creatives
Be an early applicant
Design platform for professional creatives
201-500 employees
Be an early applicant
$120-150k
OTE
$80-100k
BASE
+ Stock Options
More information about location
201-500 employees
Company mission
To inspire & unlock creativity with liberating technology.
Role
Who you are
- 3+ years of quota-holding customer success/account management experience in a SaaS business environment, preferably with an Enterprise book of business
- Experience balancing the needs of multiple stakeholders and working under tight time frames with resource constraints (3-5 years)
- Proven track record in a client-facing role, driving client engagement, handling difficult situations and challenges, and delivering exceptional client experiences
- Demonstrates high degree of organization and proficiency leveraging internal systems
- Excellent communication skills and confidence to build relationships at all levels
What the job involves
- ⬆ Reporting Into: Director of Customer Success, Enterprise
- As an Enterprise Customer Success Manager, you will be a trusted advisor to major Enterprise customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
- You'll be responsible for understanding customer requirements, onboarding new customers, driving adoption and retention, finding areas of expansion, and ensuring ongoing satisfaction
- Monitoring the health of customer relationships, you will predict and navigate customer challenges via informed and personalized playbooks and approaches, and offer solutions that drive satisfaction and ultimately lead to adoption, retention, and cross-sell/up-sell opportunities
- Hold 85%-90% Gross Retention across your book with a clear understanding of how you are forecasting on a quarterly and yearly basis
- Increase adoption, utilizing all tools available to you (playbooks, account scoring), along with a personalized and strategic approach depending on customer need
- Creation and launch of Success Plans with a true understanding of what each customer will need to be successful
- Create and launch internal and external QBR’s to ensure both you and your customers are tracking towards goals
- Work closely with Enterprise Account Executives to grow and expand accounts
- Assess customer health and provide monthly check-ins to provide ongoing value
- Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and goals
- Collaborate with relevant ecosystem partners in professional services, customer support, or marketing organizations to ensure client success measures are met
- Bring value to clients beyond the technology through event promotion and sharing content program best practices
- Travel will be required from time to time (up to 30%)
- Use of personal cell phone is required
Our take
Writing code to create digital content often comes with complications and expense. Ceros was created to eliminate these issues, by providing customers with a no-code design platform.
It allows marketing and design teams to create animated content on a collaborative canvas, without having to rely on developers. As such, the Ceros platform has proved a hit with an impressive list of enterprise customers including United Airlines, Condé Nast, J.P. Morgan Chase, Fitbit, Bloomberg, and Mashable.
Competition in the MarTech market may be fierce, with rivals including Ion and Uberflip, but Ceros sets itself apart as a platform that allows customers to produce this kind of content at scale and with fast turnaround times. Lately, the company announced "Gemma", a creative AI sidekick capable of generating new ideas, optimizing existing designs, and automating tedious tasks, with the aim of freeing up users to focus on their own creative vision.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2020
$100m
GROWTH EQUITY VC
Feb 2019
$14m
SERIES C
Total funding: $144.5m
Company benefits
- Work from anywhere: With our remote-first policy, you can set up shop from anywhere in the world and will receive a home office stipend
- We've got you covered: Ceros offers a number of comprehensive healthcare packages
- Stock options: Ceros offers stock options for all employees so everyone can participate in the growth and success of the company
- Wellness Fridays: If you're crushing your goals and ready to roll into the weekend, feel free to wrap up your Friday a little early. See ya on Monday!
- Flexible vacation: We want you to maintain a healthy work-life balance and encourage everyone to take a reasonable amount of time off
- Retirement savings: Ceros offers retirement savings options to support your financial future. *Varies by location
Company HQ
Flatiron District, New York, NY
Leadership
Alison Lange Engel
(CEO)Joined Ceros in May 2024 as CEO. Prior to this, they were the CMO/Head of Marketing at Stripe. They also spent over 5 years at LinkedIn, initally as a Senior Director of Global Marketing before becoming the Vice President of Global Marketing.
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