Customer Support Team Lead, Cision
PR and marketing software
Be an early applicant
PR and marketing software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.
Role
Who you are
- Work Experience: customer success management, SaaS, customer service, public relations/communications, education
- Technology: Salesforce, ChurnZero, SQL, Five9, O365 Suite, JSM/Jira
- Education: public relations and communications background
What the job involves
- Cision’s Team Lead of Customer Experience will work closely with cross-functional teams to contribute and lead the design, implementation and optimization of customer experience programs and initiatives that ensure best-in-class customer experience
- They will find success while working closely with the Customer Experience leadership team on strategic initiatives in line with company goals and objectives
- This role will report directly to the Manager of Customer Experience
- Execution: Assists the team in removing barriers that may stand in the way of achieving goals
- Ownership: Perseveres and remains positive in challenging situations and in overcoming obstacles – owns creating solutions to get to the outcomes
- Collaboration: Is open minded to innovative ideas or alternate ways of thinking; values and incorporates diverse perspectives. Listens, possesses self-awareness, and the ability to compromise when needed for the greater good/goal
- Managing Change: Has innovative ideas and manages through resistance to deliver; challenges and manages through attitudes of resistance and ‘we’ve always done it this way’
- Customer Focus: Actively seeks customer feedback to improve the Cision business
- Inspires & Motivates Others: Has an open and inclusive mindset; fosters an environment of teamwork, creates a sense of belonging, and helps others to thrive. Is authentic and takes a genuine interest in others, wanting them to personally grow, develop and succeed
Our take
As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.
The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.
It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Career progression opportunities
- Dental and healthcare plan
- Employee Assistance Programme (EAP)
- Learning Portal
Company values
- STRONGER TOGETHER
- BE REAL. BE YOU
- IMAGINE THE IMPOSSIBLE
- MAKE AN IMPACT
- OWN IT
Company HQ
New Eastside, Chicago, IL
Articles
Leadership
Cali Tran
(CEO (Not Founder))Previously CEO at Brandwatch and Valassis and President at Centerfield and Vericast.
Diversity, Equity & Inclusion at Cision
Jasmin Zamora (Director, Engagement and Inclusion )
- Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best
- We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success
- Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com
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