Associate Director of Customer Success, AppViewX
$155.5-160k
More information about location
Certificate lifecycle management and PKI platform
Be an early applicant
Certificate lifecycle management and PKI platform
501-1000 employees
Be an early applicant
$155.5-160k
More information about location
501-1000 employees
Company mission
To be a global leader in Certificate Lifecycle Management (CLM) and Public Key Infrastructure (PKI), providing unparalleled security, visibility, and control over non-human and machine identities to ensure trust, integrity, and resiliency of complex enterprise IT environments
Role
Who you are
- Bachelor’s degree, or foreign degree equivalent, in Information Technology, Engineering (any) or a related field and 11 years of progressively responsible post-Bachelor’s degree experience in a related occupation required
- 11 years of experience with Network (routers and switches), firewall (Juniper, Cisco), and load balancer (F5) automation
- 11 years of experience with cryptography, including SSL certificates and SSH keys
- 6 years of experience with DNS, DHCP, and IPAM (DDI)
- 7 years of experience with Certificate Lifecycle Management (CLM) operations
- 7 years of experience with Public Key Infrastructure (PKI)
- 7 years of experience with Identity and Access Management (IAM), including servers, devices, and Internet of Things (IoT) endpoints
- 3 years of experience with Customer Relationship Management (CRM)
- 3 years of experience with project and account management
- 1 year of experience with post-quantum cryptography
What the job involves
- Help customers implement strong and secure machine identity practices, and secure their data in transit with the AppViewX suite of Products
- Act as a trusted advisor to customers, aligning AppViewX solutions with their strategic business objectives and security requirements
- Lead product onboarding and adoption efforts, driving seamless implementation and early success
- Advocate for customer needs within AppViewX, influencing product roadmap decisions and driving continuous improvements
- Identify and mitigate risks proactively, monitoring deployment progress, usage trends, and potential adoption barriers
- Help organizations future-proof their digital identity strategy, ensuring crypto-agility and readiness for emerging security challenges in CLM, PKI modernization, and Post-Quantum Cryptography (PQC)
- Conduct technical reviews, demonstrating measurable outcomes, ROI, and strategic value derived from AppViewX solutions
- Represent AppViewX at industry events and conferences, staying ahead of cybersecurity and digital identity trends
- Develop and execute customer success and implementation plans, ensuring continuous improvement and long-term value realization
- Work with customer leadership to identify growth opportunities, optimizing security processes and expanding AppViewX adoption
- Collaborate cross-functionally with Sales, Product Management, and Support, addressing challenges and enhancing the customer experience
- Monitor customer health metrics and drive retention, ensuring high adoption rates and strong renewal outcomes
- Provide strategic guidance on evolving cybersecurity challenges, compliance mandates, and digital identity management
- Stay up to date with industry trends and best practices, including CLM, cybersecurity, PKI, Non-Human Identities (NHI), and network security automation
- Deliver product demonstrations, technical presentations, and training sessions, offering expert recommendations and best practices
Our take
The IT systems of large Enterprise firms have a lot on their plate. With thousands of applications running internal processes and services for customer at any one time, networks are under intense pressure and applications errors can disrupt service in unexpected ways. That’s where AppViewX steps in, offering greater automation and streamlining of network infrastructure.
Its platform can be delivered on-site, in the cloud or as a contracted service. Its products translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost.
While the automation space includes players like IBM's Ansible and ANuta Networks, AppViewX has carved out a strong poisition for itself. With roughly 20% of its customers being Fortune 100 companies, aidn it counts over half of the world's 10 largest commercial banks among its clients, sure signs for its traction in highly regulated, high-stakes industries.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2023
$5.4m
LATE VC
Jul 2022
$20m
SERIES B
Total funding: $77.4m
Company benefits
- Health insurance eligibility for all employees
- Wellness benefits directed at mental and physical well being
- Flexible hours for a better work-life balance
- Employee welfare via flexible time off, vacation plans, initiatives
- Sabbatical leave policy/career break policy
- Maternal/Paternal support benefits
- Competitive compensation
- Resources to build your financial well-being
- Fast paced career path – opportunities to grow and develop
- Recreation and rejuvenation opportunities in the workspace
- Team retreats and dinners
Company HQ
Financial District, New York, NY
Leadership
Anand Purusothaman
(Founder)Founder of Payoda Technology Inc, HealthViewX and Elyments - all of which they still work at. Also former VP at Thomson Reuters Tradeweb.
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