Senior Manager of Product Operations, Flywire
Payments Ecosystem
$160-180k
+ RSUs and ESPP
More information about location
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
$160-180k
+ RSUs and ESPP
More information about location
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- 8–12 years of experience in Product Operations, PMO, program management ideally in payments, fintech, or SaaS
- Deep Payments Knowledge: A strong understanding of the "life of a payment," including payment economics (Pricing, Interchange, FX), settlement workflows, and operational scaling
- A foundational technical background (e.g., prior engineering or technical product or program management experience) is strongly preferred
- Experience driving execution across complex, globally distributed teams and programs with multiple stakeholders
- Excellent communication and stakeholder management — executive-ready storytelling with data, and hands-on facilitation across engineering, product, payments network, operations, and partner groups
- Skilled with JIRA, Looker, Confluence and Google Workspace
- Calm, structured, and precise; thrives in dynamic, high-visibility environments
- Demonstrated process improvements (templates, playbooks, postmortems, retrospectives) that reduce cycle time and improve predictability across programs
What the job involves
- We are looking for a Senior Manager, Product Operations to lead the core operations engine of our Payments Ecosystem
- In this role, you will bridge the gap between our Platform, Network, Pricing, and Global Operations teams—enabling consistent planning, roadmapping, and reporting that aligns our technical delivery with our market-facing strategy
- This position reports to the VP of Product Management – Payments Platform
- Build and Run the Payments Ecosystem Operating Rhythm:
- Build and Run the Payments Operating Rhythm: Design and manage the rhythm of business—including cross-functional syncs between Product, Network, Pricing and Operations and Engineering teams. Standardize cadences and delivery hygiene across all domains to ensure market-facing teams are aligned with platform development
- Drive Execution Excellence & Governance — regular cross-domain syncs, dependency management, roadmap updates, feature scope & OKR reviews, change requests, capacity planning, escalation pathways
- Bridge the Product-to-Market Gap: Serve as the connective tissue between the Payments Platform and the business. Facilitate the feedback loop between customer-facing teams and Product to ensure market requirements, pricing adjustments, and operational pain points are prioritized
- Ensure communication and alignment across global teams remain consistent. Serve as the keeper of institutional context — nothing gets lost between teams or quarters
- Create Execution Visibility and Governance:
- Maintain an integrated delivery tracker covering milestones, dependencies, and key risks across the Platform domains, Network and the Verticals
- Identify systemic blockers early and coordinate cross-team resolution
- Create standard reporting for timeline risks, cross-team dependencies, migration blockers and operational bottlenecks
- Strengthen Leadership Communication & Executive Decks:
- Prepare executive presentations, quarterly platform reviews, and exec-level summaries in partnership with the VP of Payments Platform
- Translate complex technical and operational updates into concise business-ready narratives and visuals
- Maintain decision logs, risk summaries, and progress dashboards that feed directly into executive reporting
- Draft and polish internal comms (updates, announcements, leadership readouts) that reinforce alignment and transparency
- Drive Continuous Improvement:
- Lead retrospectives and post-mortems for major initiatives; track and close lessons learned
- Identify recurring friction points and recommend process or tooling improvements
- Continuously refine templates, workflows, and practices to make the platform faster and more predictable
Application process
- We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment
- Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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