Customer Marketing Manager, Algolia
Advocacy
$92-108k
More information about location
AI search solutions
Job no longer available
AI search solutions
501-1000 employees
Job no longer available
$92-108k
More information about location
501-1000 employees
Company mission
To help businesses and developers understand their online users and show them exactly what they need.
Role
Who you are
- We’re looking for a candidate who takes initiative, is highly organized, pays close attention to detail, and is comfortable juggling different projects in a fast-paced environment
- You will have excellent written and verbal communication skills and will be able to develop and maintain strong customer relationships
- 2-4 years relevant work experience in customer marketing, customer success, sales, product marketing, growth marketing, or project management with customer-facing experience
- Strong program management and project management skills
- Strong stakeholder management and presentation skills
- Customer-first mindset and ability to understand customer needs to evolve and support programs aligned to the customer journey
- Excellent written and verbal communication skills, including ability to confidently communicate with customers and internal stakeholders
- Experience using marketing technologies, especially Marketo, Salesforce, and TechValidate by Momentive, as well a customer advocacy or reference platform like Slapfive
- Experience at high-growth companies who have over 10,000 customers, $50-300M ARR range, managing lots of change and building internal infrastructure
What the job involves
- At Algolia, customers and their success are the heart of our business. And, as a Customer Marketing Manager at Algolia, you will get to share their stories, innovation, and feedback
- As part of the Lifecycle Marketing team, you will work closely with the Sales, Marketing, Comms/PR, Product Marketing, and Customer Success teams to harness the voice and influence of our customers to help drive new business, grow expansion opportunities, and retain existing customers
- As the Customer Marketing Manager for the Advocacy Program, you will report to the Lifecycle Marketing Senior Manager, who reports to the Senior Director of Demand Generation within the Revenue Marketing organization
- In this role, you will grow and scale the Customer Advocacy Program that cultivates champions for Algolia within the install base, the Customer Stories Program that ensures Algolia is able to highlight the successes of our customers while showcasing the strength of Algolia’s support in achieving their business objectives
- The Customer Marketing Manager, Advocacy, also maintains the go-to database of publicity rights granted to Algolia by its customers
- You will also develop strategy and deploy messaging for customer communication and advocacy efforts — in partnership with the Lifecycle Marketing Manager for Expansion, Product Marketing, Sales, Comms/PR, and Customer Success team — to deliver clear, aligned, and effective updates without oversaturating customers
- Assist with the Customer Reference process, as needed
- Highlight customer success stories via written case studies, testimonial videos, and event speaking opportunities
- Lead the recruiting, activating, and developing an ongoing pipeline of customer advocates
- Deliver a reporting model that tracks progress and provides insight on how customer stories are being utilized and validate that business objectives are being met
- Plan, support, and lead customer events, including our Customer Advisory Board and user conference
- Work cross-functionally to align customer advocacy programs to business needs
- Manage vendors and agencies that help support existing customer programs
Our take
While in-site searching has been available for some time from web search servers such as Google and Bing, its functionality is limited due to it relying on general web scraping techniques which can miss relevant information. By contrast Algolia indexes only the company's site, allowing its search to serve accurate results extremely swiftly, which helps to drive sales conversions aside from making sites far more usable. The efficacy of this solution can be seen from its customer base of over 10,000 companies including the likes of Slack, Zendesk and Lacoste.
To diversify and increase the product range, Algolia have expanded into other real-time APIs such as product recommendations available for eCommerce websites. With the company performing extremely well over the last few years, Algolia have recruited key senior executives to further its growth. As the company continues to scale it seems likely that an IPO is not too distant a prospect.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jul 2021
$150m
SERIES D
Oct 2019
$110m
SERIES C
Total funding: $334m
Company HQ
Barron Park, Palo Alto, CA
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