CRM Campaign Specialist, AirHelp
€2,500 - €3,000 / month
1-5 days a week in office
Claims management company for flight disruptions
Open for applications
Claims management company for flight disruptions
201-500 employees
Open for applications
€2,500 - €3,000 / month
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- Experience: 3+ years of demonstrable experience in a CRM or Email Marketing focused role. You see CRM campaigns as opportunities to move up the specific database and campaign metrics
- Technical Expertise: Proven, hands-on experience working with enterprise-level email and SMS automation platforms (e.g., Iterable, HubSpot, Salesforce Marketing Cloud (SFMC), Exponea, Braze, etc.)
- Analytical Skills: Strong understanding of CRM metrics, performance analysis, and how to apply data for testing, segmentation, and targeting strategies
- Data & Compliance Knowledge: Solid understanding of customer databases, data flows, and adherence to data privacy regulations like GDPR
- Technical Foundation: HTML/CSS for email template configuration and troubleshooting
- Mindset: Highly organized, detail-oriented, and agile with a proven ability to manage multiple projects and competing priorities effectively in a fast-moving environment
What the job involves
- We’re looking for someone who loves owning outcomes, testing ideas quickly, learning from data, and shaping campaigns that matter. If you’re energised by experimentation, thrive in fast-moving environments, and enjoy collaborating with curious, international teammates, this role is for you
- Campaign Execution & Ownership: Take full responsibility for planning, producing, and launching CRM campaigns across email, WhatsApp, SMS, and other digital channels. Manage briefs, coordinate assets with design, content, and localisation teams, and ensure a flawlessly executed schedule - all increasingly powered by data and AI for speed and quality
- Segmentation & Personalization: Shape targeting strategies that bring the right message to the right audience at the right moment. Use behavioural data, lifecycle triggers, and experimentation to boost relevance and conversion
- Technical Setup & Quality Assurance: Build, configure, and QA templates to ensure accurate, error-free delivery across devices. Set up automation workflows, schedule campaigns, verify rendering quality, and run post-launch checks to maintain performance and compliance
- Performance & Insights: Report on key metrics, identify opportunities, and propose continuous improvements. Use experimentation (A/B and multivariate) to lift open rates, click-through rates, and conversion
- Strategic Program Support: Contribute to lifecycle initiatives, including the Customer Referral Program and other CRM-driven growth projects, providing both hands-on execution and insight generation
- What you’ll achieve in your first 12 months:
- Acquisition: Own and scale assigned customer segments, delivering at least two conversion-improving insights per quarter
- Retention: Strengthen lifecycle engagement and database health, contributing to at least a 10% improvement in performance metrics
- Experimentation: Launch a minimum of five data-driven tests per year that deliver measurable gains in response or database growth
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2016
$12m
SERIES A
Aug 2014
$0.2m
SEED
Total funding: $12.4m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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