Senior Product Manager, ServiceTitan
DevOps
$136.6-182.6k
+ Annual bonus & equity
All-in-one operating platform for trades
Posted today
All-in-one operating platform for trades
1001+ employees
Posted today
$136.6-182.6k
+ Annual bonus & equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- We are seeking a Senior Platform Product Manager with deep experience supporting DevOps, SRE, and Infrastructure teams
- If you're passionate about developer enablement, platform scalability, operational excellence, and accelerating engineering velocity, we’d love to hear from you
- 5-7+ years of experience in product management or related roles, including 3+ years owning internal platforms, DevOps, or technical products within a B2B SaaS environment
- Proven ability to define and drive product strategies for platforms that significantly improve engineering productivity, scalability, and system reliability
- Strong technical acumen, with a solid understanding of system design (especially extensibility), DevOps workflows, APIs, and modular multi-tenant SaaS architectures
- Experience partnering closely with engineering organizations, building CI/CD pipelines, observability platforms, service ownership models, and scalable internal tooling
- Excellent communication and stakeholder management skills, with the ability to align executives, engineering leaders, and cross-functional teams around a shared product vision
- Strong organizational and prioritization skills, capable of managing complex initiatives with multiple stakeholders, competing priorities, and high visibility deliverables
- Demonstrated leadership qualities, including proactive problem-solving, strategic thinking, critical judgment, and the ability to influence across a distributed organization
- Flexibility and adaptability, with experience working across global teams and multiple time zones
- Experience using DORA metrics and operational KPIs to measure and improve engineering and platform outcomes preferred
- Experience leveraging AI agents or automation tools to enhance developer productivity and operational workflows preferred
What the job involves
- In this role, you’ll own and evolve the internal platform that empowers our developers to build, deploy, and operate services quickly, safely, and at scale
- You will own initiatives to move our development approach to adopt DevOps practices and Domain Driven Design
- You'll be instrumental in driving the evolution of our product architecture from a monolithic foundation to a modern, distributed ecosystem that's inherently API-First, empowers AI Agents, and fosters a delightful developer experience
- Own the vision, strategy, and execution of platform solutions that improve developer experience, infrastructure scalability, and operational excellence
- Define and prioritize capabilities across CI/CD, observability, incident response, service ownership, and infrastructure automation treating each as a product with clear UX, SLAs, and adoption plans
- Support the shift from a monolith to domain-driven architecture by delivering low-friction tools for service creation, ownership, monitoring, and scaling
- Treat developers as your primary customers, advocating for a seamless developer experience through automation, intuitive tooling, and reduced friction
- Build workflows and tooling that increase deployment frequency, reduce failure rates, and accelerate recovery time using DORA metrics to define success and guide decisions
- Partner with SRE, Infrastructure, Security, and domain engineering squads to identify gaps, prioritize work, and drive adoption of platform capabilities
- Ensure security, scalability, compliance, and operational resilience are built into platform tools and workflows from day one
- Independently drive discovery, requirements, development, rollout, and adoption for your initiatives with a focus on continuous improvement and measurable impact
- Enable people to do the best work of their careers at ServiceTitan
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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