Channel Account Manager, Customer.io
EMEA
$84-120k
OTE
$84k
BASE
More information about location
Automated marketing messaging platform
Job no longer available
Automated marketing messaging platform
201-500 employees
Job no longer available
$84-120k
OTE
$84k
BASE
More information about location
201-500 employees
Company mission
To empower marketers to create thoughtful messages.
Role
Who you are
- 5+ years experience in an Account Executive or sales-focused partnership role
- You can support typical working hours within the UTC or UTC+1 time zones
- You have experience running full sales cycles
- Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
- You’ve been a top performer at your previous roles and held sales targets
- You’ve managed partner, customer, or prospect relationships on an ongoing basis and not just transactional
What the job involves
- As the first PSM in EMEA, you will be the face of Customer.io, working with existing partners, acquiring new ones, and attending industry events to source and close new prospects
- Generating partner-sourced opportunities and managing end-to-end sales cycles
- Holding a closed revenue quota from partner-sourced opportunities
- Enabling partners to lead sales cycles for Customer.io
- Supporting partners to level up in our Partner Program
- Providing as much value as possible to our partners through revenue share, co-selling, referrals, and marketing
- Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
- Manage full sales cycles, including exploratory calls and demos with partners
- Build your pipeline by sourcing new opportunities from partners
- Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
- Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
- Enable partners to know how to position Customer.io above competitors
- Manage relationships with existing and new partners
- Attend industry conferences, masterminds, and networking events to prospect new clients
- Quarterly in-person meetings with your top partners
- Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
- Become a Customer Marketing Expert
Application process
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
Our take
Many businesses struggle with achieving their marketing goals because they send impersonal messages that fail to engage potential customers effectively. Customer.io aims to change this by offering a marketing automation tool that enables companies to send highly targeted messages to specific audiences, enhancing both retention and conversion rates.
Customer.io sets itself apart from competitors like Klaviyo and Braze by leveraging real-time behavioural data and advanced segmentation, This allows marketers to target individuals based on personal attributes and web history, making their messages more relevant and impactful.
In January 2022, Customer.io expanded its offerings by launching a mobile software development kit for iOS and Android and introducing new integrations with major data warehouse providers, such as Amazon Redshift and Google BigQuery. Following a successful funding round, the company is on its way to accelerating product innovation and expanding its team, aiming for continuous growth and success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$5m
SEED
Mar 2017
$3.4m
SEED
Total funding: $9.9m
Company benefits
- Health & Wellness: We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family
- Health Lifestyle Reimbursement: Up to $1,500 USD annually to be used for your healthy living needs, including gym membership, exercise equipment, and health applications
- Unlimited PTO: We recommend about 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 Weeks Paid Parental Leave: For birth, adoption, or foster care
- 401k Retirement Matching: up to 5% dollar-for-dollar match to retirement contributions
- Home Office Set Up: Up to $1,500 USD to help you get your home office set up, so you can do your best work
- Remote Work Stipend: $250 USD per month allowance to cover the costs of internet, cell phone plans, and other remote work costs
- Co-Working Space Reimbursement: Up to $300 USD per month for those times you’d prefer to work in a co-working environment
- Professional Development Budget: Up to $2,000 USD reimbursement per year to use on conferences, books, and seminars that help you develop your skills professionally
- One Month Paid Sabbatical: After five years to treat yourself to a vacation, or spend however you choose
- Company travel: Opportunities to meet in-person with your peers
Company HQ
Nob Hill, Portland, OR
Leadership
Colin Nederkoorn
(Co-Founder & CEO)Extensive experience in Product Management. Most recently, they were Product Manager at LendingTree for 1 year and then Head of Product at ChallengePost for 2 years.
John Allison
(Co-Founder & Board Member)Worked in various roles in Software Engineering since 2014. Previous Software Engineer at Gilt Groupe for 1 year and then became Head of Engineering at ChallengePost.com for 2 years.
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