Senior Product Manager, PagerDuty

• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred
• Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems
• Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling
• Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers
• Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers
• Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA
• Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences
• Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
• Track record of building positive working relationships with engineering, UX design and teams outside of product development
• Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
• Strong customer empathy and a curiosity-driven approach to learning their needs
• We encourage you to submit your resume even if you don't meet every requirement

Desirable

• As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents
• This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design
• You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers