Customer Success Associate, Joy
Grad Scheme, Implementation Track
£25-30k
3-5 days a week in office (Uncommon Highbury)
The operating system for preventative healthcare
Be an early applicant
The operating system for preventative healthcare
1-20 employees
Be an early applicant
£25-30k
3-5 days a week in office (Uncommon Highbury)
1-20 employees
Company mission
To change the health system from a reactive model that treats disease, to a proactive model that helps people to stay healthy
Role
Who you are
- You align with our values (have a look at the values document) and want to be part of something meaningful 📜
- You have a good degree from a good university 🎓
- You're motivated, ambitious, and excited to work in a dynamic team dedicated to transforming healthcare systems ✨
- You enjoy mastering new technologies, quickly understanding software and tools to guide others
- You are a natural problem solver with excellent planning and organisational skills 🧠
- You are confident in communicating clearly with customers (in-person, over the phone, and in writing) 🗣️
- You love building relationships, taking pride in seeing customers succeed 💡
- You're detail-oriented and take ownership of your tasks, collaborating effectively with others to get things done 🤝
What the job involves
- As a Customer Success Associate, you will play a critical role in both customer success and implementations 🤠
- Support the Implementation Lead to ensure new customers and key deals are onboarded successfully, delivering a smooth and efficient go-live experience
- 🎓 Coordinate and run training sessions for new adopters, helping customers understand and use the Joy platform effectively
- 📋 Work closely on larger accounts to track key milestones, assist in project management tasks, and ensure implementation deadlines are met
- 🤝 Build strong relationships with customers, becoming their trusted point of contact and ensuring they see value from the platform
- ️ Troubleshoot customer queries and create helpful resources like how-to guides, videos, and FAQs to empower users
- 📊 Monitor customer adoption and usage metrics to identify areas for improvement and ensure successful onboarding
- 💡 Collaborate with cross-functional teams, sharing customer feedback and insights to improve product features, workflows, and processes
- 📈 Play a critical role in improving implementation and onboarding workflows, helping scale processes as the business grows
Application process
- 0. Read the values doc cite this in your cover letter 📖 (You can find this under the Articles section below)
- 1. Discovery call: Chat with our hiring manager to learn more about the role and your background 📞
- 2. Meet with another member of our Senior Leadership Team 👨💼
- 3. Technical assessment: Demonstrate your abilities through a practical challenge 📈
- 4. Final stage interview: 👨🏫
Salary benchmarks
Our take
Nearly 20% of GP appointments are made for non-medical reasons which has led to 70% of people being referred to some form of Adult Social Care. Social prescribing – sometimes referred to as community referral –connects people to activities, groups, and support that improve health and wellbeing.
There are a wide range of social determinants that are often the root cause of non-medical appointments being made, such as loneliness or debt-related stress, and social prescribing can help change the circumstances that make people feel unwell. Joy’s suite of products enables health and social care professionals to link clients to local services and demonstrate outcomes.
From its case management system, marketplace, app, and more, Joy’s innovative digital social prescription technology has great potential to optimise social prescribing, changing health outcomes for countless patients.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 25 Days Holiday
- Flexible Working (depending on function)
- Work Anywhere Policy
Company values
- Please view our company values document below "Joy Values"
Company HQ
London, UK
Articles
Leadership
Patrick Harding
(CEO)Former Innovation Engagement Lead at Inzenka and Strategy Consultant at Monitor Deloitte.
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