Head of Revenue Operations, NexHealth
+ Equity
Patient experience platform
Job no longer available
Patient experience platform
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To accelerate innovation in healthcare.
Role
Who you are
- 5+ years of experience leading Revenue Operations or Sales Operations for high-growth B2B SaaS
- Experience working with multiple customer and product types concurrently
- Deep knowledge of tools in the Revenue stack: Salesforce, Hubspot, LeanData, etc
- Capable of building complex sales forecasting models
- Comfortable building automated dashboards with solutions like Klipfolio
- Experience growing teams from scratch and managing managers
- Experience supporting large go-to-market teams (200+ people)
What the job involves
- Our operations team has a foundational impact on our employee’s experience here at NexHealth
- Partner cross functionally with Sales, CS, and Finance teams to improve execution of pre- and post-sales processes, including approvals, deal desk and quote to cash processes, contract management, billing & invoice management, and tracking exceptions to our terms and conditions
- Continuously optimize transitions across teams throughout the customer journey (Marketing->Sales->CS)
- Own the customer attribution model. Work with Marketing to ensure all top of funnel activities are captured and tracked and data integrity is preserved
- Help drive key operational metrics and analysis for the Sales organization like quota attainment, pipeline coverage, queue efficiencies, stage conversion rates
- Support core CS operational processes such as renewal/retention/health/risk forecasting
- Develop reporting & dashboards to show performance, trends, opportunities, and risks across the customer lifecycle
- Work with the Business Systems team to Implement data governance framework that ensures data integrity and single source of truth
- Own the development and enforcement of Standard Operating Procedures for Revenue Operations to ensure process adherence and data quality throughout the customer journey (for example, product and pricebook SOP)
- Perform data analyses on large and disparate datasets to gather insights required to make key business decisions, including renewal data, product adoption, and book of business planning/resourcing
- Continuously develop and scale the team to support the needs of the organization
Our take
The lack of integrated medical records is one of the largest obstacles the healthcare industry faces. Clinics must organize appointments and manage both paper and electronic health records, a process which is time-consuming and error-prone.
NexHealth is setting out to change this by building its own data-sharing highway. The platform enables real-time scheduling of healthcare appointments, care-to-patient communications and digital record management. Not only does this help doctors digitize their practices and provide a better patient experience, but it also means developers at other healthcare companies can use NexHealth’s piping (rather than integrate with hundreds of different electronic health records).
In 2022, NexHealth reached a valuation of over $1B, solidifying its status as a Unicorn, and with the support of numerous investors, the company is poised for further expansion. The recent announcement of a new office in Utah (its largest physical presence), marks an exciting new chapter in NexHealth's journey, offering the chance for more groundbreaking work and the expansion of its team.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Jun 2021
$31m
SERIES B
Total funding: $177.2m
Company benefits
- Equity
- Commuter benefits
- 401K
- Full Medical, Dental and Vision
- Unlimited PTO
Company values
- Solve the customer’s problems, not yours: When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customer's
- Do the things others are not willing to do for our customers: As a Nexer, always go after the hardest problems for our customers. Pursue things at the highest quality. Move at the fastest pace
- Take ownership: Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses
- Say what’s on your mind, with positive intent: Be direct, proactive, transparent, and frequent in your communication
- Default trust: As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster
- Think in first principles: We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.
- Live in the details: As a Nexer, you should know all the details about all the things you do. If you’re in the details, you will make high quality decisions
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Alamin Uddin
(CEO)Studied Biochemistry at the City College of New York.
Waleed Asif
(Co-Founder & CTO)Studied Computer Science at the City College of New York.
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