Global Customer Success Operations Lead, Docplanner

Salary not provided

Offers Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)

SQL

Python

Excel

Salesforce

Hubspot

Zapier

Outreach

Senior and Expert level

Barcelona

Booking platform and management software provider for doctors

Job no longer available

Booking platform and management software provider for doctors

1001+ employees

HealthcareB2CB2BPersonal healthMarketplaceInternal toolsSaaS

Job no longer available

Salary not provided

Offers Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)

SQL

Python

Excel

Salesforce

Hubspot

Zapier

Outreach

Senior and Expert level

Barcelona

1001+ employees

HealthcareB2CB2BPersonal healthMarketplaceInternal toolsSaaS

Company mission

To help people live longer, healthier lives.

Job

Company

Role

Who you are

Have at least 3 years of experience in Operations, Project manager or other positions related to business development (previous experience in CS Ops/RevOps or in a similarly business-oriented role is a huge plus) with at least 2 years in a leadership or supervisory position
Strong project management skills and experience managing multiple projects simultaneously from the beginning till the end
Analytical mindset, ability to analyze data and use it to drive performance improvements. Strong skills to present insights concisely and actionably
Excellent organizational skills and ability to prioritize tasks efficiently, keen attention to details
Problem-solving mindset
Strong ability to build and maintain strong working relationships with team members and peers
Strong communication skills, both written and spoken in English is mandatory. You will be a part of a global team
You have an extensive knowledge of the following tools: Salesforce, Hubspot, Microsoft Office Excel. Outreach, Zapier is a plus
Skills such as SQL/Python is a plus
And most importantly… “Getting things done” attitude

What the job involves

Be a trusted advisor to the Customer Success teams across the globe - act as their main point of contact for business needs, solutions, insights and guidance
Analyze local processes, identifying differences and best practices, and developing solutions and processes that fit multiple countries’ needs
Oversee KPIs and performance of CS teams, be the first person to detect ‘red-flags’
Use data to investigate and help resolve issues in processes
Oversee and manage your own set of projects from planning through execution and review
Coordinate with cross-functional teams to ensure timely and successful delivery of projects
Help drive implementation of global processes with local structures
Lead, mentor, and develop a small team of Customer Operations analysts
Foster a positive team environment, encouraging collaboration and continuous improvement
This role is both challenging and rewarding, as it requires you to excel as a Project Manager, independently leading projects, while also serving as an inspiring Team Leader
It’s never a dull moment—our constant growth and the exciting challenges ahead provide opportunities for creativity and allow you to make a significant impact on our business

Application process

The process (preliminary outline):
30 min intro call with Ainhoa (Global talent partner)
60 min interview with Gabriele, our Global Head of Customer Success Operations - your manager in this role (experience match + fit into the team)
Business exercise (a data-based problem solving task) incl. 3 days’ preparation time, followed by a 60 min presentation meeting to discuss your thoughts and findings
References & Offer

Our take

Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for over 22M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.

What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polish tech solutions provider.

These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (4.5)

Company

Funding (last 2 of 6 rounds)

May 2019

$92.2m

SERIES E

May 2017

$17.3m

SERIES D

Total funding: $144.5m

Company benefits

English classes
Stock Option plan

Company HQ

De Weteringschans, Amsterdam, Netherlands

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