Senior Customer Engineer, Material Security
$140-180k
Email & cloud office security
Be an early applicant
Email & cloud office security
21-100 employees
Be an early applicant
$140-180k
21-100 employees
Company mission
Their goal is resilience, and they build security that works (and works simply).
Role
Who you are
- Track Record: 5+ years of experience in a customer facing post-sales or implementation role such as technical enterprise customer engineering or technical account management role; cybersecurity or identity management experience is a plus
- Technical Acumen: Technical skills and knowledge / industry experience relevant to use cases/environments (sold, implemented and or managed security products, domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc.). Coding experience is a plus
- Product Sense: Our Customer Success Managers can stand toe-to-toe with our world-class product and design teams to design, build, and enhance the best user experiences
- Project Management: Ability to multitask and efficiently handle multiple competing priorities, escalating when necessary while being highly organized, detail oriented, and having great time management skills
- Customer Empathy: Have sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience; our Customer Success Managers have a natural tendency to take on new and unique customer asks/requirements
- Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision
- Cross-functional and Collaborative: Ability to contribute directly to the following teams: Sales, Product and Engineering
- Versatile: Should be able to learn new tools & technologies quickly, and be able to communicate the product and problem space fairly deeply
What the job involves
- We are looking for a Senior Customer Engineer who excels at creating fanatic customers for life
- Our customer experience is a competitive advantage and this role is key to defending that advantage
- You will be the face of our company for our customer and collaborate with almost every team at the company: sales, solution engineers, product support, and EPD to ensure customers have the best experiences possible
- You will work closely with our customers to drive product adoption, and retention
- We’re defining success in this role as seeing our customers become vocal champions of our company and product
- Another benefit of this opportunity is that it will shape the future of our Customer Success team and you will be an integral part of our super fast growth
- Build and nurture strong relationships with our customers to help them get as much value out of our products as possible
- Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges
- Work with the sales team to build account plans that move the customers forward through each stage of the customer journey
- Thoroughly understand our customers’ business needs, organizational structure, profile, product usage, and risks
- Organize value-focused executive business reviews (EBR) at least once per year with each customer
- Communicate frequently with customers about new features and roadmaps, and find opportunities for expanding which Material products are used
- Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution
- Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed
- Execute cross-functional projects involving Engineering, Sales, Partnerships, and IT/Security
- Customer Engineers are product experts, technical advisors, and customer advocates
Our take
Email hacks are a real and immediate threat for businesses. Material Security is setting out to solve this problem by protecting companies and their employees.
Material Security was founded following the 2016 election hacking scandal, tapping into widespread demand for more resilient email protection. The company is led by a team of experienced ex-Google and Dropbox managers, which has shaped its tech considerably. The company is now valued at over $1 billion, an impressive testament to the quality of its solutions.
Material Security's main challenge will be competing with rival security providers. However, given its unicorn status, the company is likely to scale even further in the coming years and is well poised to open up a significant market lead.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2022
$100m
SERIES C
May 2021
$40m
SERIES B
Total funding: $162m
Company benefits
- Remote work flexibility
- Equity
- 100% coverage of Health, Dental, & Vision premiums for employees + dependents
- 401k plan
- Parental leave & fertility support
- Unlimited vacation policy
- Reimbursement for your dream home office
- Reimbursement for cell phone & internet
- Quarterly company offsites
- Secret & "totally a surprise" birthday treat
- Monday morning weekend updates
Company HQ
Centennial, Redwood City, CA
Leadership
Ryan Noon
(Chairman)Worked as an Engineering Lead at Ayasdi, and founded Parastructure, which was acquired by Dropbox. Went onto serve as an Engineering Manager at Dropbox.
Abhishek Agrawal
(CEO)Previously worked as a Software Development Engineer at Microsoft Office Labs, and was a Senior Product Manager at Dropbox.
Christopher Park
(VP Engineering)Worked as a Senior Software Developer at Camstar Systems, and was a Software Engineer at Google and Parastructure. Joined Dropbox as an Engineering Manager.
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