Senior Customer Engineer, Material Security

• Track Record: 5+ years of experience in a customer facing post-sales or implementation role such as technical enterprise customer engineering or technical account management role; cybersecurity or identity management experience is a plus
• Technical Acumen: Technical skills and knowledge / industry experience relevant to use cases/environments (sold, implemented and or managed security products, domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc.). Coding experience is a plus
• Product Sense: Our Customer Success Managers can stand toe-to-toe with our world-class product and design teams to design, build, and enhance the best user experiences
• Project Management: Ability to multitask and efficiently handle multiple competing priorities, escalating when necessary while being highly organized, detail oriented, and having great time management skills
• Customer Empathy: Have sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience; our Customer Success Managers have a natural tendency to take on new and unique customer asks/requirements
• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision
• Cross-functional and Collaborative: Ability to contribute directly to the following teams: Sales, Product and Engineering
• Versatile: Should be able to learn new tools & technologies quickly, and be able to communicate the product and problem space fairly deeply

• We are looking for a Senior Customer Engineer who excels at creating fanatic customers for life
• Our customer experience is a competitive advantage and this role is key to defending that advantage
• You will be the face of our company for our customer and collaborate with almost every team at the company: sales, solution engineers, product support, and EPD to ensure customers have the best experiences possible
• You will work closely with our customers to drive product adoption, and retention
• We’re defining success in this role as seeing our customers become vocal champions of our company and product
• Another benefit of this opportunity is that it will shape the future of our Customer Success team and you will be an integral part of our super fast growth
• Build and nurture strong relationships with our customers to help them get as much value out of our products as possible
• Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges
• Work with the sales team to build account plans that move the customers forward through each stage of the customer journey
• Thoroughly understand our customers’ business needs, organizational structure, profile, product usage, and risks
• Organize value-focused executive business reviews (EBR) at least once per year with each customer
• Communicate frequently with customers about new features and roadmaps, and find opportunities for expanding which Material products are used
• Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution
• Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed
• Execute cross-functional projects involving Engineering, Sales, Partnerships, and IT/Security
• Customer Engineers are product experts, technical advisors, and customer advocates

• Remote work flexibility
• Equity
• 100% coverage of Health, Dental, & Vision premiums for employees + dependents
• 401k plan
• Parental leave & fertility support
• Unlimited vacation policy
• Reimbursement for your dream home office
• Reimbursement for cell phone & internet
• Quarterly company offsites
• Secret & "totally a surprise" birthday treat
• Monday morning weekend updates

Total funding: $162m

Email hacks are a real and immediate threat for businesses. Material Security is setting out to solve this problem by protecting companies and their employees.