IT Operations Specialist, OpenX

• This role requires someone with deep hands-on expertise in Okta, Jamf, and Google Workspace, and a proven track record of independently managing enterprise endpoint fleets, identity systems, and user lifecycle tooling
• The right candidate is meticulous in documenting work, attentive to workspace hygiene, and thrives under pressure while remaining approachable, empathetic, and service-driven
• 2+ years of experience in a dedicated System Admin or Senior IT Ops role
• Google Workspace Admin certification (or willingness to complete within 90 days)
• Demonstrated Okta administration experience (group rules, user-lifecycle, API-based provisioning)
• Hands-on Jamf Pro management, including policies, profiles, compliance enforcement, smart groups
• Comfortable in both Mac (primary) and Windows (secondary) environments
• Strong working knowledge of InTune, MS365, and basic PowerShell/Bash scripting
• Proven ownership of user lifecycle automation, account security, and asset hygiene
• Familiarity with Atlassian Jira SD (queue triage, ticket hygiene) and Confluence
• Strong documentation habits and ability to write SOPs and user-friendly walkthroughs
• Prior use of automation tooling (e.g., BetterCloud, Okta Workflows, Google Apps Script) is a plus
• User-first, proactive support approach and acts before being asked
• Communicates clearly and kindly with both end-users and technical stakeholders
• Receives and integrates feedback constructively
• Operates with urgency and responds in a timely and predictable manner
• Comfortable operating under pressure, with a calm, “we’ve got this” attitude
• Curious and open to learning new tools and systems in an evolving environment
• Demonstrates structured troubleshooting, and when encountering a solved problem, can explain their process and how it aligns or diverges from the actual fix

Desirable

• We are seeking an IT Operations Specialist II who is a self-starter, systems thinker, and operationally mature
• You’ll act as the frontline and backbone of IT service delivery and will be responsible not only for resolving user issues but identifying root causes, connecting related signals, and proactively improving our support environment
• Provide Level 1–2 support across all IT platforms with a strong focus on Mac, Windows, SaaS (Google Workspace, MS365), and MDM (Jamf/InTune)
• Own and coordinate endpoint and peripheral procurement, imaging, deployment, and lifecycle management globally
• Proactively monitor systems, logs, and user behaviors to identify and prevent issues before they are reported
• Document and maintain clear Open/In Progress/Completed task status in our ITSM and team tools
• Act as escalation point for IT to our stakeholders on best practices, ownership, and structured troubleshooting
• Participate in IT projects (20%) including migrations, automation tooling, system integrations, and vendor transitions
• Support weekly IT onboarding sessions, with a focus on automation and user-readiness
• Deliver VIP support and ensure a calm, helpful demeanor under pressure
• Maintain tidy, functional, and documented workspaces, whether physical or digital
• Provide cross-functional support in collaboration with Security, Engineering, People Ops, and OfficeOps
• Apply structured thinking to analyze and connect related incidents
• Contribute to and maintain internal documentation (SOPs, runbooks, FAQs)
• Operate within and improve existing ITIL-aligned practices: incident, change, and problem management