Employee Relations Manager, Amazon

• Bachelor’s degree required
• Experience in employee relations, functional human resources or/and labor/employment law
• Experience and solid understanding of employment and labor laws in one or more EU countries
• Experienced with Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint

Desirable

• Amazon’s Operations Employee Relations (ER) team is looking for a Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people
• We are seeking an ER Manager to support European Customer Service Operations which contains both a brick and mortar and remote workforce
• The individual must have a demonstrated ability to collaborate with and influence Operations managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices
• The individual should be capable of creating and executing a strategy across EU countries that supports operational goals and objectives
• The ER Manager will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints
• The position can be performed virtually outside of the primary markets with minimum travel of 50% or more
• Individual must have an ability to detect, and address the hidden risk that are created with a remote population and work to adopt strong engagement plans to mitigate
• The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with Ops/HR leaders, frontline managers and associates
• The CS Employee Experience and Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders
• This team is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization