Senior Manager of Customer Success, Cobalt
+ Equity
Penetration testing software provider
Be an early applicant
Penetration testing software provider
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To become the world's interface to the security workforce.
Role
Who you are
- 5 years of previous experience directly managing a team of Customer Success Managers
- A global mindset and welcome working with teams across geographies. You can make your team look good and help them overcome challenges
- The ability to deliver quality at speed and thrive in a high velocity environment. You like that we have hundreds of clients and many more feature requests. You handle uncertainty well and are excited about the enormous influence you will have on your team. You present complex technical challenges so that everybody can understand
- Grit and a hunger to constantly learn. You don’t give up. You might not have any security experience - but you learn super fast
- You are energized by Cobalt’s opportunity and growth and want to have an equity stake in Cobalt.io
What the job involves
- We are looking for a Senior Manager of Customer Success to help us scale, mentor, and manage our Customer Success Team
- Effectively manage a team of Customer Success Managers. This includes providing training, development, and professional growth opportunities for your reports
- Enable the team to drive customer health scores, product adoption, and playbooks for customer touch points and business reviews
- Support ongoing team growth and development, including recruiting, hiring, training, and mentoring
- Partner with Sales, Marketing, Product, and Operations to drive cross-functional strategic initiatives
- Exceed all performance targets, including NPS, net dollar retention, maintaining high retention and growth rates
- Collaborate closely with go-to-market team and support renewals and expansion opportunities
- Participate with the extended CSM Management team to develop and refine standard methodologies
- Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
- Serve as an escalation point for customer issues ensuring issues are resolved quickly
- Develop and execute an automation and programs driven strategy for our tech-touch customer base
Our take
Cobalt is a penetration testing platform providing PtaaS to significantly improve the efficiency and deliverability of penetration testing. The company is working to transform a multi-billion dollar industry that is set to grow in value as vulnerabilities become an increasing liability. Usefully for Cobalt, this applies across smaller and larger businesses alike, as the use (and protection) of data becomes increasingly important across all scales.
Its approach, using a curated marketplace of 400+ highly vetted ethical hackers, is pioneering in an industry typically hobbled by inefficient practices. Existing services tend to deliver a PDF list of vulnerabilities at the end of a testing period. Cobalt delivers results in real-time, integrated into the client’s existing environment.
In an age where hacker tech is continuously and rapidly developing, a service allowing companies to match this with continuous (as opposed to periodic) pen-testing will no doubt prove a vital and attractive tool.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
23% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Cobalt truly lives up to its value of Humble Learning by offering incredible opportunities for learning and development, from an annual L&D stipend,..."
Funding (last 2 of 4 rounds)
Aug 2020
$29m
SERIES B
May 2018
$5m
SERIES A
Total funding: $36.5m
Company benefits
- Equity plan
- 401k matching for retirement savings plan
- Paid parental leave
- Flexible PTO, to support work life balance from anywhere in the US, UK, and Germany
- Monthly WFH stipends for equipment, lunches, wellness and learning & development
- Work directly with experienced senior leaders
- Make your mark in the rapidly expanding PtaaS space
- Join an award-winning “best workplace” and fast growing team
- Medical, dental and life insurance benefits
Company values
- Humble Learning: What we did yesterday may not work tomorrow, so we approach problem-solving with a creative growth mindset. We humbly seek to learn from subject matter experts, mentors, and advisors. We believe that everyone has something to contribute. Where we have skills and experience, we share our knowledge generously and patiently with others
- Lead with Grit: We know that achievement comes from a strong work ethic and relentless execution. We do not quit when the going gets tough. We are committed to high integrity — we do what we say, and we say what we do. We take responsibility and get things done. We find solutions, not problems. We innovate and make things happen. We own our results and create our success
- Quality at Speed: Our customers and pentesters inspire our high standards. We set goals, make plans, and follow through. Our success measures and action plans are transparent and smart. Our questions, decisions, and actions are data-driven and KPI-focused. We seize opportunities. We know that there is no time to waste. We say no to what is not important, and deliver the right results at the right time
- One Cobalt: We respect our colleagues and we value each person’s unique contribution. We genuinely believe in the Cobalt vision and care deeply about our customers, pentesters, and colleagues. We recognize the critical importance of each constituency to Cobalt’s continued success. We celebrate team wins and show gratitude for one another. We lift each other up
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Sonali Shah
(CEO)Joined Cobalt as CEO in 2024. They are a seasoned Business Leader with more than 20 years of experience scaling high-growth businesses across the cybersecurity landscape.
Lisa Matherly
(CMO)Joined Cobalt as CMO in 2023. They have over 2 decades of experience in B2B Marketing and Cyber Security. Prior to Cobalt, they spent most of their career at McAfee, Intel, and 3Com in various leadership roles across Marketing, Customer Service, and Sales.
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