Customer Success Manager, Dialpad
Premier Accounts
$93.5-115.3k
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
$93.5-115.3k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Minimum 5+ years experience working at a SaaS company
- Experience working with and general knowledge of Telecommunications and Contact Center space preferred
- Experience and comfort interacting with and influencing C-level executives
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
- Ability to work cross departmentally
- Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
- Willingness to travel to customer locations and team offsites
What the job involves
- As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization
- You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction
- Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
- Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution
- This position reports to our Manager of Customer Success and has the opportunity to be based in one of Dialpad’s North American Hubs
- Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish
- This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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