Implementation Manager, Qualia
Enterprise
Digital real estate closing platform and settlement software
Be an early applicant
Digital real estate closing platform and settlement software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To create a secure, seamless home buying experience for all.
Role
Who you are
- Proven experience in a project management or implementation role, preferably in a SaaS or B2B environment
- Strong technical skills and comfort with configuring complex software systems
- Excellent communication, presentation, and interpersonal skills
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Experience with project management software and a strong understanding of implementation methodologies
- A proactive, problem-solving mindset and a commitment to customer satisfaction
What the job involves
- The Implementation Manager is a critical role responsible for leading the post-sale customer journey, ensuring a seamless and successful transition to the Qualia platform
- This individual acts as the primary project leader, guiding strategic, high-value clients through a comprehensive onboarding process that includes system configuration, workflow customization, and extensive training
- The ideal candidate has a deep understanding of the software implementation lifecycle, a strong technical aptitude, and excellent communication skills to manage customer expectations and drive project success
- Project Management: Lead all aspects of the implementation project, from initial discovery and strategic planning to final go-live and handoff to the Customer Success team
- Customer Consultation: Work directly with customer stakeholders to understand their business processes and configure the Qualia platform to meet their unique operational needs
- System Configuration: Configure core system settings, including user permissions, security settings, financial accounts, and third-party integrations (e.g., banks, e-recording services)
- Training & Enablement: Develop and deliver customized training programs for new and existing users, utilizing a variety of methods including on-site, virtual, and self-serve content
- Quality Assurance: Conduct thorough testing of all configurations and integrations to ensure the system is ready for launch and meets the customer’s business requirements
- Client Advocacy: Identify potential project risks and product gaps, communicating them to internal teams and collaborating on solutions to ensure a smooth implementation
- Documentation & Handoff: Maintain detailed project documentation and ensure a smooth transition of the client to internal teams upon successful project completion, and inform stakeholders about the ongoing implementation status
Our take
For real estate agents, closing on a property involves a complex set of multiple transactions and endless paperwork, which can risk confusing and frustrating the buyer. The real estate industry has been slow to innovate and leverage technology to create a more streamlined experience, compared to industries such as retail.
Qualia is the first end-to-end online real estate closing platform. Its suite of products brings together homebuyers and sellers, lenders, title & escrow agents, and real estate agents onto one secure, remote platform. Since launching in 2015, over half a million real estate professionals have used Qualia for their clients.
Although fully digital real estate closings still account for only a small fraction of overall closings, the company is focused on enabling all existing participants to digitize — and eventually the entire industry. According to Qualia, it’s the only way to get enough scale to actually move the process forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2021
$40m
LATE VC
Dec 2020
$65m
SERIES D
Total funding: $211.6m
Company benefits
- Comprehensive health plans
- 401k program
- Commuter benefits
- Parental leave
- Flexible time off
Company HQ
The East Cut, San Francisco, CA
Leadership
Nate Baker
(Co-Founder & CEO)Previous CEO and Founder of Nebu, and Founder and Board Member of Fractal Software.
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