Senior Technical Writer, Spectro Cloud

• We are looking for someone with a strong technical background to contribute to our documentation and provide the best user experience with Palette, our Kubernetes management platform
• We are a technical product, so we are looking for individuals who are comfortable with developer workflows and using the same tools as developers: git, Kubernetes, command-line interfaces, GitHub, containers, Docker, cloud providers, and Terraform
• We don’t expect the ideal candidate to check every box, but the items below are things we look for when reviewing candidates. Do not let this discourage you from applying
• U.S. Citizenship
• 5+ years of experience as a technical writer
• A self-starter with the ability to dive into technical features by themselves and create documentation
• Experience in analyzing information architecture and restructuring content
• Experience with Docs-as-Code processes
• Experience with infrastructure providers (AWS, Azure, GCP, VMware)
• Able to coach and mentor other technical writers
• Comfortable writing in Markdown
• Comfortable using developer tools such as Git, CLIs, Docker, and GitHub
• Comfortable working in a remote setting and with a remote-first culture
• Comfortable creating diagrams and visual resources to help the learning process
• Familiar with containers and Kubernetes
• Excellent communication skills
• Displays a passion for learning and exploring new technologies

Desirable

• The Spectro Cloud Documentation & Education team is looking for a Senior Technical Writer to join our experienced team of technical writers and education engineers
• As a Technical Writer, you will focus on creating user-friendly content that meets our customers’ needs and concerns. In your day-to-day, you will work closely with developers, engineers, and other technical staff to understand and document the technology and software that we build at Spectro Cloud
• You will create reference materials, diagrams, and how-tos to help our practitioners gain a deeper understanding of the product. We believe in team and individual ownership, so you will work alongside other team members to build expertise in a product area
• The Documentation & Education team works closely with the Product, Engineering, and Support teams to ensure we provide accurate, complete feature documentation that meets our customers' real needs. Senior Technical Writers leverage their extensive technical and writing skills to educate prospective customers by creating clear, concise documentation representative of their workflows and concerns
• Create clear, in-depth how-to guides and feature documentation that help users understand and use product features, leveraging real-world scenarios, customer use cases, and product workflows
• Conduct hands-on testing, experimentation, and independent research to gain deep, first-hand product knowledge. Identify and document edge cases, limitations, and feature updates to ensure technical accuracy and completeness
• Collaborate closely with product managers, developers, engineers, QA, and UX to gather and validate technical information, clarify complex functionality, and stay aligned with evolving product roadmaps
• Author technical blogs, release notes, and long-form content that explain product innovations and industry trends, supporting Spectro Cloud’s developer engagement
• Champion user-first documentation practices by advocating for accessible, inclusive, and task-oriented content
• Define and maintain content standards, templates, and voice/tone guidelines to ensure consistency across documentation
• Mentor and support junior or mid-level technical writers, providing feedback on their work, sharing best practices, and helping them develop their technical and editorial skills, fostering a culture of collaboration and continuous learning
• Refactor and enhance documentation information architecture to improve content organization, navigation, and discoverability across the Docs site
• Take ownership of high-impact documentation projects end-to-end, including planning, coordination, writing, and review

• We usually respond within a week
• Your time is valuable, so we want to ensure we respect your time and the effort you put into the hiring process. The interview process is divided into four sections: a screening interview, a technical interview, a culture and team fit interview, and an informal Q&A with one of our Product Managers
• Screening Interview - this is a 30-minute interview where we verify if we are a good fit for each other. We’ll ask questions to learn more about your career experience and technical educator skills
• Technical Interview - this is a 60-minute interview where we verify your technical teaching capability, writing skills, and technical knowledge. We use a writing assignment to validate your teaching and writing capabilities. The writing assignment is not a pass or fail, but instead is utilized as an indicator to help us understand your current abilities
• Culture/Team Interview - this is a 45-minute interview where we focus on your experience working in a team setting. Other questions check for organizational core values and culture fit
• Q&A with Product - this is a 30-minute information chat with one of our PMs. This stage is an excellent opportunity to ask questions about the team, the product and Spectro Cloud as a whole