Head of U.S. Sellers, Back Market
$130-180k
Plus equity options
2-5 days a week in office (Union Square, NY)
Online marketplace for refurbished electronics
Job no longer available
Online marketplace for refurbished electronics
501-1000 employees
Job no longer available
$130-180k
Plus equity options
2-5 days a week in office (Union Square, NY)
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- 10+ years of sales leadership experience, and a track record of managing a complex portfolio on an international scale, while overachieving your targets
- High level of energy and ability to lead through influencing
- Proven experience managing a team of 10+ people
- Strong knowledge of the e-commerce industry and deep understanding of the marketplace business models
- A team mentality and thrive in an international environment
- Strong analytical skills and you are autonomous at obtaining the data you need through simple SQL requests
- Preferably worked in a “scale-up” organization as is moved away from being a “start-up”, and improved and standardized more process to meet their aggressive growth goals
What the job involves
- Manage, inspire, and empower a team of 4 Seller Success Managers, providing guidance and support to optimize their performance
- Cultivate a high-performance culture, ensuring that the team is aligned with Back Market's mission and values
- Foster strong, long-term relationships with sellers, ensuring their needs are met, and their concerns are addressed promptly
- Partner with international Supply leadership to improve the qualification and onboarding of new sellers to better identify our highest potential prospects, onboard them quickly and align them with the right support team
- Establish and implement key performance indicators (KPIs) to assess the success and growth of Seller accounts and Supply
- Regularly monitor and analyze the performance of sellers and take action to optimize results
- Identify and develop new business opportunities with existing and potential sellers
- Drive revenue growth by expanding seller partnerships, enhancing product offerings, and exploring new market segments
- Ideate, formalize and execute new seller programs to ensure steady growth, high levels of adoption and satisfaction
- Create strategic plans to capture market share in these battlegrounds, taking into account customer needs and industry trends
- Shape the vision for your team in alignment with Back Market’s global mission
- Set clear objectives and milestones to guide the expansion efforts and ensure long-term success
Application process
- Phone Screening (30 - 45 min)
- Business Screening (1 hr)
- Internal Stakeholders Interview (1 hr)
- Leadership Interview (1 hr)
- BM Values Sabothire interview (1 hr)
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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