Intermediate IT Support Engineer, VideoAmp

• This is a role for someone who doesn't need to know everything, but is hungry to learn, takes initiative, and genuinely cares about delivering a great experience for the people they support
• Exceptional customer service and white-glove executive support — experience delivering high-touch support to employees at all levels, including C-Suite and leadership, with professionalism and discretion
• Atlassian suite — experience managing tickets, projects, and workflows in Jira and other Atlassian products, with a track record of consistently meeting SLAs
• Google Workspace administration — including user management, groups, emails, and security settings
• Okta administration — including user provisioning, SSO configuration, access management, and app assignments
• MDM administration — hands-on experience with Jamf Pro and/or Microsoft Intune for device enrollment, configuration, and compliance
• AV and conferencing support — experience supporting and managing Zoom Rooms or similar enterprise conferencing platforms
• Office network management — ability to manage and troubleshoot office network infrastructure including Wi-Fi, gateways, and switches
• Strong written and verbal communication — including the ability to create clear technical documentation and work cross-functionally with other departments
• Motivated and eager to grow — you take initiative, seek out solutions independently, and approach new challenges with curiosity
• If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you
• Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team - join us and make an impact!

Desirable

• We're looking for an Intermediate IT Support Engineer to join our Corporate IT team and be the go-to resource for our employees across the country
• Based out of our Los Angeles office, you'll support approximately 400 employees and contractors companywide — providing hands-on, high-quality IT support for day-to-day needs while also owning key systems and infrastructure in our LA office
• Serve as the primary point of contact for IT support requests companywide, managing tickets in Jira, meeting SLAs, and delivering a high-quality support experience for both on-site (LA) and remote employees
• Manage and maintain macOS and Windows endpoints using Jamf Pro and Microsoft Intune, ensuring all devices are enrolled, configured, and compliant with company security policies
• Enforce and monitor endpoint security policies, patching, and compliance standards across the device fleet
• Administer user identities, access provisioning, and SSO using Okta
• Manage Google Workspace, including user accounts, groups, emails, and workspace settings
• Support employee onboarding and offboarding — provisioning and deprovisioning devices, accounts, and access across systems to ensure seamless Day 1 experience
• Manage and maintain the LA office network
• Support and troubleshoot conference room AV equipment, including Zoom Rooms managed via ZDM
• Assist with hardware procurement and maintain accurate office asset inventory