Senior Community Operations Manager, Headway

$146.2-215k

In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

Senior and Expert level

New York

San Francisco Bay Area

Remote from US

Therapist-by-insurance marketplace

Be an early applicant

Therapist-by-insurance marketplace

1001+ employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Be an early applicant

$146.2-215k

In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

Senior and Expert level

New York

San Francisco Bay Area

Remote from US

1001+ employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Company mission

To build a new mental healthcare system, rewired for access and affordability.

Job

Company

Role

Who you are

You have 7+ years of experience building and leading community programs, preferably in high-growth or marketplace environments
Have a track record of taking a program from 0→1 and scaling it
Can balance strategic thinking with hands-on execution
Are an exceptional collaborator and relationship-builder
Have strong leadership skills and experience hiring, developing, and leading teams
Are deeply empathetic toward provider needs and motivated by helping them succeed
Are highly organized, data-driven, and capable of managing multiple priorities at once

What the job involves

We’re looking for a Senior Manager, Community to build our community strategy from the ground up. You’ll own the vision, execution, and team-building for this new vertical in Customer Experience. From designing the roadmap to delivering impactful programming, you’ll play a pivotal role in making Headway the most provider-loved network in the industry
Own and lead the provider community vertical in Customer Experience
Define and execute the vision, strategy, and roadmap for provider community
Build, manage, and grow a high-performing community team
Design and execute initiatives to increase provider engagement, retention, and advocacy
Partner cross-functionally within CX and with Marketing, Product, and Growth to integrate community into broader business strategy
Build scalable programs, processes, and measurement frameworks
Advocate for our communities internally, influencing Headway’s priorities and decisions

Our take

1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.

Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.

Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

64% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (4.1)

Company

Funding (last 2 of 6 rounds)

Jul 2024

$100m

LATE VC

Oct 2023

$125m

SERIES C

Total funding: $327m

Company benefits

Work from home opportunities

Company HQ

Tribeca, New York, NY

Leadership

Andrew Adams

(CEO)

Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.

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